Sales Support Assistant/Customer Service Agent at Golfbreaks.com

Duration
Placement Year (10 Months+)
Region
Windsor South West
Review Date
Salary
£12,000 - £13,999
Roles
Administration/Secretarial Customer Service Geography Leisure and Hospitality Travel and Tourism

7.9/10

The Role
7.8
Organisation
8.6

Socialising

7.2

The Role

Role Description

Assisting clients with all after-sale elements of their booking, attention to detail, customer relations, communication with venues and other departments, complaints and admin.

1. To what extent did you enjoy your work placement or internship?

I loved my time at Golfbreaks.com. I made friends for life, gained some valuable skills and learnt a lot about myself.

3/10

2. To what extent did you feel valued by your colleagues?

My department ran an incentive whilst our manager was on annual leave. Everyone in my department and all senior management had to vote for 'The most Valuable Team Member' where I won first place and was given the prize of a break to a 5* resorts in Portugal. Not only this but my manager always made me feel valued by giving me extra responsibilities.

10/10

3. To what extent were you given support and guidance by management/your supervisor(s)?

I was given a great deal of support and was made to feel like my work was appreciated. With regular one-to-ones, any concerns I had were voiced and dealt with straight away and I always felt comfortable asking for advice or support if I needed it. The managers and directors are all very approachable.

9/10

4. How busy were you on a daily basis?

This placement year in particular was very busy due to changes to the opening hours and shift patterns meaning that the work lode shifted. The work load is usually seasonal, but the whole year was busy in my department.

7/10

5. How much responsibility were you given during your placement?

I was given extra responsibilities during my placement which included distributing work to my fellow placement students, being able to carry out interviews for the next year of students and taking part heavily in the training of new students. I was given this responsibility because I worked hard and made sure that it was noticed by the right people including the managers and directors. I was asked to look after sensitive clients and the bookings of one of our directors which showed that I could be trusted as was regarded as a reliable member of staff.

10/10

6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

The training was both useful and consistant. It was practical and applied to real life situations as opposed to text book examples. As I started my placement a couple of months after the rest of my year of students, I was 'thrown in the deep end', although I picked things up quickly and soon became confident in my role, helping those who had been there longer than me.

8/10

The Organisation

7. What was the general atmosphere in your office?

The majority of Golfbreaks.com staff are placement students or ex-placeent students that have returned upon graduating. Therefore there is a very young vibe around the office. The placement students and full-timers all live together, go out together and generally have a laugh. The company trips are always enjoyed by everyone and there is a great environment in the office.

7/10

8. How well organised was the overall work placement or internship set up?

Golfbreaks.com have always employed placement students - My manager started as a placement student. They know how to make sure each student gets the most out of their placement and know exactly what they are doing in terms of paperwork and keeping record of valuable things for you to take back to university with you.

9/10

9. In terms of personal training and development, to what extent did the company or firm invest in you?

The company trained me very well and as I previously mentioned, I was given extra responsibilities to reflect this. I was offered a job upon graduating which I was very happy with. Golfbreaks train each person according to their individual learning methods.

9/10

10. What were the perks on your work placement?

  • National Travel
  • Company Parties/Events
8/10

11. How appealing are future employment prospects within the organisation?

As mentioned, I was offered a job upon graduating and I plan on keeping in touch with them throughout my final year at university to take them up on this offer.

10/10

Social

12. Was there a good social scene amongst any fellow placement students/colleagues?

The students and full timers all get together regularly and socialise every week outside work.

9/10

13. What was the cost of living and socialising in the area you worked in?

As a tourist town, Windsor is not the cheapest place to live/socialise, but only as much as anywhere else around London. Windsor is a lovely place and has a lot to offer!

4/10

14. What was the Nightlife like in the area you worked?

There are lots of different palces to go out in and around Windsor and London is not far away.

8/10

15. Were there many opportunities to get involved in activities outside of work?

Golfbreaks have regular Fam trips to their venues around the UK which often involced and overnight stay and dinner with golf/use of the spa. There were also occasional after work drinks with visitors from the venues.

8/10