Customer Retention Assistant

by Toyota GB

Best Student Employer


  • Skills
  • Responsibilities
  • Support & Guidance
  • Culture
  • Your Impressions


  • 1. Please give an overview of your role and what this involves on a day-to-day basis.
  • I assist in the running of projects to increase customer retention. To do this I attend collaborative meetings in which we innovate and implement ideas using business models. I also play smaller and more specific roles in other people‚Äôs/departments projects within the business (for example helping in research to find best practices/sending out the communication to the network).


  • 2. Have you learnt any new skills, or developed your existing skills?
  • Skills that I have learnt/developed: Excel Presentation Constructing an email Communication Organisation Time management Stress management Project management

  • How would you rate the training provided during your experience?
  • 5/5

  • How would you rate your development of industry-specific skills during the experience?
  • 5/5

  • How would you rate your development of personal / soft skills during the experience?
  • 5/5

  • Please rate how these skills have helped you in your career development
  • 5/5


  • 3. Were you given much responsibility during your placement / internship?
  • Yes I was given a lot of responsibility which I really appreciated as I was treated as an equal colleague. It was nice having the responsibility as it showed they trusted my ability.

  • Please rate how meaningful the work you were doing was
  • 5/5

    Support & Guidance

  • 4. How much support and guidance did you receive during your placement / internship?
  • I received a lot of support and guidance where I had multiple training days, a project mentor and a student manager.

  • How would you rate the support and guidance from your line manager?
  • 5/5

  • How would you rate the support and guidance from the wider team?
  • 5/5


  • 5. What was the company culture and general atmosphere like?
  • It is kind and collaborative where I felt comfortable to ask questions when I had them.

  • How would you rate the inclusiveness of the culture?
  • 5/5

  • How would you rate the social opportunities?
  • 5/5

  • How would you rate the diversity initiatives?
  • 5/5

  • How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
  • 5/5

    Your Impressions

  • 6. To what extent did you enjoy your placement / internship?
  • I enjoyed the placement so much I asked for an extension and I am applying for the grad scheme.

  • Please rate your level of enjoyment on your placement / internship
  • 5/5

  • Please rate how your experience met your expectations
  • 5/5

  • Please rate the future employment prospects at Toyota GB
  • 5/5

  • 7. Would you recommend Toyota GB to a friend?
  • Yes

  • 8. What advice would you give to others applying to Toyota GB
  • If you are comfortable with pushing yourself to your best ability's and working in a friendly environment this is one for you. You get lots of support as the placement does involve a lot of responsibility.

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Placement Year (10 Months+)

Business Management

South East

June 2022

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