Rating

3.9/5
  • Skills
    4.0
  • Responsibilities
    3.0
  • Support & Guidance
    4.0
  • Culture
    4.8
  • Your Impressions
    3.0

    Overview

  • 1. Please give an overview of your role and what this involves on a day-to-day basis.
  • Throughout a day in my placement I am required to interact with customers and proved as good customer service as possible. I am expected to rent them cars, serve them when returning cars or just handle whatever queries they have. I had to also learn to be shift manager, which mean running the office for a day and decide what car each customer is getting as well as allocate the roles of my colleagues for the day.


    Skills

  • 2. Have you learnt any new skills, or developed your existing skills?
  • I have certainly developed my customer service and interpersonal skills in general as communication was huge part of my role. I have added some experience to my problem solving and complains handling.


  • How would you rate the training provided during your experience?
  • 3/5

  • How would you rate your development of industry-specific skills during the experience?
  • 5/5

  • How would you rate your development of personal / soft skills during the experience?
  • 5/5

  • Please rate how these skills have helped you in your career development
  • 3/5

    Responsibilities

  • 3. Were you given much responsibility during your placement / internship?
  • I have been given the same responsibility as a management trainee, as interns are not treated differently. Consequently, we have received the same opportunities and tasks.


  • Please rate how meaningful the work you were doing was
  • 3/5

    Support & Guidance

  • 4. How much support and guidance did you receive during your placement / internship?
  • This really depends on the particular colleagues and branched I have worked with. For example during my first 2 onboarding weeks, I received a mixed amount of support as the branch and assistant branch managers were leaving and new were coming so it was a bit chaotic for me as a new start and maybe not getting 100%support when needed.


  • How would you rate the support and guidance from your line manager?
  • 3/5

  • How would you rate the support and guidance from the wider team?
  • 5/5

    Culture

  • 5. What was the company culture and general atmosphere like?
  • During the placement it felt like everyone was really into whatever they were doing. I have seen colleagues staying past working hours to finish some work or prep for the next day. Later on I have don that as well as we have loads of work to b done on a busy season. The atmosphere has been fast paced and busy, so ideal for a person who enjoys some action, but maybe not as good for those looking for a normal office job.


  • How would you rate the inclusiveness of the culture?
  • 5/5

  • How would you rate the social opportunities?
  • 4/5

  • How would you rate the diversity initiatives?
  • 5/5

  • How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
  • 5/5

    Your Impressions

  • 6. To what extent did you enjoy your placement / internship?
  • It has been an eventful year. I had my good and bad moments, of course and I have made friendships with some of my colleagues as well. I had some hard time when there have not been enough people at the branch, so everyone has been struggling a bit. But we had some good moments, especially now that I have been transferred to branch that suits me more, the atmosphere is very friendly and customer service oriented.


  • Please rate your level of enjoyment on your placement / internship
  • 3/5

  • Please rate how your experience met your expectations
  • 2/5

  • Please rate the future employment prospects at Enterprise Rent-A-Car
  • 4/5

  • 7. Would you recommend Enterprise Rent-A-Car to a friend?
  • Yes


  • 8. What advice would you give to others applying to Enterprise Rent-A-Car
  • To apply to the position if they are looking for fast paced, customer oriented and car related industry. As there are often times when you will have to clean a car on the road and manage a raging customer, therefore quick adapting to the situation is preferable.


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Details

Placement Year (10 Months+)

Business Management

Scotland

April 2022


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