• Skills
  • Responsibilities
  • Support & Guidance
  • Culture
  • Your Impressions


  • 1. Please give an overview of your role and what this involves on a day-to-day basis.
  • Day to day responsibilities included looking at emails coming in from customers, putting emails into my own queue, prioritising which emails needed a response due to the 72 hour turnaround, managing my own queue to deal with customer queries. Customer queries include terminating contracts early, finding missing invoices and sending out copies if necessary, explanation of customers payments, managing customers accounts, finding payment sent in from customers for various things (settlements, copy invoice fees, rebate of rental payments etc...) and consulting with other departments to match up these payments.


  • 2. Have you learnt any new skills, or developed your existing skills?
  • The culture at Volvo Financial Services is very teamwork based. I was out into a team of around 10 people, and it was expected that I was in regular contact with them and offered help to whoever, whenever I could. In that sense my team working skills were developed greatly. Constant email communication with customers meant that my written communication skills were greatly enhanced, as well as verbal communication by being in team meetings every morning, Lastly, being in charge of my own work every day meant I had to hold myself accountable for how much work I was doing, meaning my organisation skills were enhanced greatly.

  • How would you rate the training provided during your experience?
  • 5/5

  • How would you rate your development of industry-specific skills during the experience?
  • 5/5

  • How would you rate your development of personal / soft skills during the experience?
  • 4/5

  • Please rate how these skills have helped you in your career development
  • 4/5


  • 3. Were you given much responsibility during your placement / internship?
  • I was largely left to prioritise my own work and it was expected that if I needed help I would be able to reach out. In this way I felt very independent, which gave me a great feeling of responsibility. In terms of responsibility on projects, I wasn't given any specific projects on my placement, which I understand was hard working from home, however it did make me feel like some responsibility wasn't given to me as I wasn't in charge of any projects.

  • Please rate how meaningful the work you were doing was
  • 3/5

    Support & Guidance

  • 4. How much support and guidance did you receive during your placement / internship?
  • I received a lot of help and guidance during my placement as the work I was doing was quite technical and there were specific processes and controls in place that I had to follow and I of course had to be taught these. This meant I was in constant communication with my mentor and would always get help whenever I asked. I felt very supported by my managers too, and she would go out of her way to make sure I felt supported.

  • How would you rate the support and guidance from your line manager?
  • 5/5

  • How would you rate the support and guidance from the wider team?
  • 5/5


  • 5. What was the company culture and general atmosphere like?
  • Volvo places great emphasis on ensuring employees feel part of a team and there is a sense of 'togetherness.' Whilst this was difficult to see first hand as my placement was largely from home, Volvo went out of their way to make sure this was felt even at home. They ran stay connected activities to try and keep the culture of 'togetherness' and it was very effective as I got to know people from different departments without meeting them.

  • How would you rate the inclusiveness of the culture?
  • 4/5

  • How would you rate the social opportunities?
  • 2/5

  • How would you rate the diversity initiatives?
  • 4/5

  • How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
  • 4/5

    Your Impressions

  • 6. To what extent did you enjoy your placement / internship?
  • I thoroughly enjoyed getting to know my team members and stepping into the corporate world. I enjoyed getting to know what a corporate job feels like, and learning about a new industry that I had no prior knowledge about. It is hard for me to know what a 'normal' placement at Volvo would feel like, and I think if I was in the office I would have enjoyed it more, however this wasn't possible.

  • Please rate your level of enjoyment on your placement / internship
  • 3/5

  • Please rate how your experience met your expectations
  • 3/5

  • Please rate the future employment prospects at Volvo Group UK
  • 2/5

  • 7. Would you recommend Volvo Group UK to a friend?
  • Yes

  • 8. What advice would you give to others applying to Volvo Group UK
  • Honesty! In my interview for my position, I did prior research about Volvo's principles and goals and this certainly helped as I was able to ensure Volvo was a good fit for me. However, through the hiring process if there was a question or situation in which I wasn't sure I would simply ask, and this was extremely helpful as it helped me get a further sense of the company culture. Trying to blag through an interview, regardless of whether you have done previous research or not won't look good, so just be honest!

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Placement Year (10 Months+)

Customer Service

East Midlands

November 2021

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