Customer Service Business Strategy Internship

by American Express

Best Student Employer

Rating

4.9/5
  • Skills
    5.0
  • Responsibilities
    5.0
  • Support & Guidance
    5.0
  • Culture
    4.8
  • Your Impressions
    5.0

    Overview

  • 1. Please give an overview of your role and what this involves on a day-to-day basis.
  • Attend Meetings Attend development sessions with either campus teams or key speakers Run your given project Assist your team on any other ongoing projects


    Skills

  • 2. Have you learnt any new skills, or developed your existing skills?
  • Communication Presenting Data analysis Risk analysis Confidence Leadership Time management


  • How would you rate the training provided during your experience?
  • 5/5

  • How would you rate your development of industry-specific skills during the experience?
  • 5/5

  • How would you rate your development of personal / soft skills during the experience?
  • 5/5

  • Please rate how these skills have helped you in your career development
  • 5/5

    Responsibilities

  • 3. Were you given much responsibility during your placement / internship?
  • A lot of responsibility. I was tasked with managing a project and presenting my results at the end of the internship. I also had to frequently connect with senior leaders to discuss my project and report back findings


  • Please rate how meaningful the work you were doing was
  • 5/5

    Support & Guidance

  • 4. How much support and guidance did you receive during your placement / internship?
  • A lot of support. I could either go to my manager, talent strategy or HR with any issues i had. Which made sure that i would always get a response to my query


  • How would you rate the support and guidance from your line manager?
  • 5/5

  • How would you rate the support and guidance from the wider team?
  • 5/5

    Culture

  • 5. What was the company culture and general atmosphere like?
  • Great company culture. I felt like i could go to anyone across the business with any concerns i had and i was really made to feel like i belonged


  • How would you rate the inclusiveness of the culture?
  • 5/5

  • How would you rate the social opportunities?
  • 5/5

  • How would you rate the diversity initiatives?
  • 4/5

  • How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
  • 5/5

    Your Impressions

  • 6. To what extent did you enjoy your placement / internship?
  • Loved every single day. I would highly recommend AMEX to anyone thinking of applying


  • Please rate your level of enjoyment on your placement / internship
  • 5/5

  • Please rate how your experience met your expectations
  • 5/5

  • Please rate the future employment prospects at American Express
  • 5/5

  • 7. Would you recommend American Express to a friend?
  • Yes


  • 8. What advice would you give to others applying to American Express
  • Be genuine Keep customer focus at the centre of your application Think outside the box Show your passion


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Details

Internship (1-4 Months)

Business Management, Banking/Finance, Logistics and Operations

South East

November 2021


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