Business Support Specialist − Retirement − Actuarial

by Willis Towers Watson


  • Skills
  • Responsibilities
  • Support & Guidance
  • Culture
  • Your Impressions


  • 1. Please give an overview of your role and what this involves on a day-to-day basis.
  • The role involves supporting the team with client work including individual retirement calculations for members of UK defined benefit pension schemes as well as undergoing technical training. It also involved other admin tasks and preparing slide decks for other team members and clients. There is also a group research project and presentation and several training sessions on actuarial calculations including pre and post coursework and online material. There is also some software training.


  • 2. Have you learnt any new skills, or developed your existing skills?
  • Yes, I have learnt the skills required for performing actuarial calculations for pensions and have a better understanding of the terminology involved. My technical skills have also increased in other ways, such as stronger Excel skills. I have also improved my time management and organisation skills as there is a lot of work to do and prioritise and client work and training must be balanced; and teamwork and presentation skills thanks to the research project.

  • How would you rate the training provided during your experience?
  • 5/5

  • How would you rate your development of industry-specific skills during the experience?
  • 5/5

  • How would you rate your development of personal / soft skills during the experience?
  • 4/5

  • Please rate how these skills have helped you in your career development
  • 4/5


  • 3. Were you given much responsibility during your placement / internship?
  • It's our responsibility to ensure we prioritise and organise our work and time to ensure that all deadlines were set and that we let the team know when we can accept more work. Actual work done is always checked by someone more senior but mistakes should be avoided to prevent time wasted repeating tasks. The research project leaves us to source our own information for our group's topic.

  • Please rate how meaningful the work you were doing was
  • 5/5

    Support & Guidance

  • 4. How much support and guidance did you receive during your placement / internship?
  • There is an immense amount of training material provided to ensure we have a solid technical understanding of the work. The team also makes an effort to demonstrate how we should perform the work given to us before we try it ourselves to make sure we fully understand what to do. If we make mistakes, they explain how things need to be changed. Everyone is always patient and happy to answer questions and provide support.

  • How would you rate the support and guidance from your line manager?
  • 5/5

  • How would you rate the support and guidance from the wider team?
  • 5/5


  • 5. What was the company culture and general atmosphere like?
  • Everyone is very friendly and always happy to help out and answer questions. It's a very supportive and welcoming environment. Everyone is professional but approachable. There are also socials organised often for a stronger community feel, even during lockdown and whilst easing out of it, but no pressure to attend these. The socials are also varied to meet lots of peoples' different interests. A fun virtual social for interns across offices was also organised.

  • How would you rate the inclusiveness of the culture?
  • 4/5

  • How would you rate the social opportunities?
  • 4/5

  • How would you rate the diversity initiatives?
  • 5/5

  • How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
  • 4/5

    Your Impressions

  • 6. To what extent did you enjoy your placement / internship?
  • I found the internship experience very enjoyable and enriching. I have developed a wealth of actuarial knowledge, built up my network greatly and was really welcomed into my team. We are given actual work to do and it is also quite varied. Whilst the work was occasionally challenging and confusing, I liked that I was made to comfortable approaching anyone with a question and developed many soft skills too.

  • Please rate your level of enjoyment on your placement / internship
  • 4/5

  • Please rate how your experience met your expectations
  • 4/5

  • Please rate the future employment prospects at Willis Towers Watson
  • 5/5

  • 7. Would you recommend Willis Towers Watson to a friend?
  • Yes

  • 8. What advice would you give to others applying to Willis Towers Watson
  • Be aware that the work is challenging and the training programme is very intense, but also very rewarding. Make sure that you understand the company values and that they align with your own. Build a good baseline understanding of pensions and what WTW does and demonstrate your enthusiasm during your interviews. Have competency based examples ready as well as showing you have the technical capabilities. Most importantly, feel confident and be inquisitive.

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Internship (1-4 Months)


South East

August 2021

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