• Skills
  • Responsibilities
  • Support & Guidance
  • Culture
  • Your Impressions


  • 1. Please give an overview of your role and what this involves on a day-to-day basis.
  • On a daily basis, I would check the support software for new cases for all of our products. I would provide first contact on these and then check each engineer's workload at the start of the day. I would then assign cases based on workload. Throughout the day, I would continue to monitor product queues and watch for new cases, while also completing any relevant training.


  • 2. Have you learnt any new skills, or developed your existing skills?
  • During my year, I was able to develop skills in cloud software, completing training courses in Docker, Kubernetes and Openshift. I also worked on my web development skills, and completed training on Drupal and HTML editing. I was given the opportunity to help training new engineers on our support software, developing soft skills this way.

  • How would you rate the training provided during your experience?
  • 4/5

  • How would you rate your development of industry-specific skills during the experience?
  • 4/5

  • How would you rate your development of personal / soft skills during the experience?
  • 5/5

  • Please rate how these skills have helped you in your career development
  • 4/5


  • 3. Were you given much responsibility during your placement / internship?
  • During my placement I was often treated more like a junior engineer than a placement student. This meant I was allowed to take on my own support cases, set up installations of our products, both on-premises and in the cloud and was invited to the training and weekly calls about our products to gain more insight.

  • Please rate how meaningful the work you were doing was
  • 4/5

    Support & Guidance

  • 4. How much support and guidance did you receive during your placement / internship?
  • While I was given a lot of personal responsibility during my placement, and often allowed to make my own judgement calls, support was there when it was needed. My managers and team were always happen to ask questions, and would even jump on video calls to help show you how to best complete a task if needed. I was also given training on our products and how to perform my role when starting out.

  • How would you rate the support and guidance from your line manager?
  • 4/5

  • How would you rate the support and guidance from the wider team?
  • 4/5


  • 5. What was the company culture and general atmosphere like?
  • As I completed my placement virtually due to the pandemic, it was hard to get an idea of what the general company culture was like. However, my team were very supportive of diversity and were always polite when working together. As well as that, for placement students, there were a lot of social events and different interest based groups to get involved with, as well as many charity opportunities.

  • How would you rate the inclusiveness of the culture?
  • 4/5

  • How would you rate the social opportunities?
  • 3/5

  • How would you rate the diversity initiatives?
  • 5/5

  • How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
  • 4/5

    Your Impressions

  • 6. To what extent did you enjoy your placement / internship?
  • My placement was a little different to how I imagined, due to the pandemic. This meant I spent my year working virtually. Despite this, I was made to feel welcome and that my role had real meaning by the team. I was given extra responsibilities and invited to events. When I came out as LGBT during the year, but team was support and immediately arranged for diversity training. I would return to IBM.

  • Please rate your level of enjoyment on your placement / internship
  • 4/5

  • Please rate how your experience met your expectations
  • 4/5

  • Please rate the future employment prospects at IBM
  • 5/5

  • 7. Would you recommend IBM to a friend?
  • Yes

  • 8. What advice would you give to others applying to IBM
  • I was invited to an assessment centre, which included an interview. For the interview, they ask you many questions while taking notes and watching how you respond. I would recommend being relaxed, but confident and presenting yourself as eager to learn. The first interview is to be accepted onto the placement scheme, and then you will be offered a later interview for a specific role.

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Placement Year (10 Months+)

Information Technology

Central London and City

24th August 2021

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