Rating

4.9/5
  • Skills
    5.0
  • Responsibilities
    5.0
  • Support & Guidance
    5.0
  • Culture
    4.5
  • Your Impressions
    5.0

Role Description

Ensuring that cases for our team and other regions are responded to quickly, while ensuring that engineers' workloads are balanced

    Overview

  • 1. Please give an overview of your role and what this involves on a day-to-day basis.
  • Dispatching and LiveChat: • Monitored Salesforce case queues for new incoming EMEA client tickets, as well as top priority Severity 1 cases for all regions • Ensured that cases were responded to (by myself or other engineers) and assigned to the correct specialist silo • Checking and actioning case updates for engineers who are out of office • Kept up to date with engineer workloads, making sure that cases and assist requests were shared equally • Handled case transfer requests from teams such as Cloud Delivery Services, and IBM Control Desk • Answering LiveChats from customers, either related to a case, or other Maximo requests • Created spreadsheets detailing the cases transferred to other Maximo teams, and used formulas to generate insights based on the data


    Skills

  • 2. Have you learnt any new skills, or developed your existing skills?
  • I've learnt organisation, time management, resilience, adapting to changes, flexibility, as well as other technical skills


  • How would you rate the training provided during your experience?
  • 5/5

  • How would you rate your development of industry-specific skills during the experience?
  • 5/5

  • How would you rate your development of personal / soft skills during the experience?
  • 5/5

  • Please rate how these skills have helped you in your career development
  • 5/5

    Responsibilities

  • 3. Were you given much responsibility during your placement / internship?
  • Yes I had to handle dispatching entirely on my own, responsible for cases for our team as well as other regions


  • Please rate how meaningful the work you were doing was
  • 5/5

    Support & Guidance

  • 4. How much support and guidance did you receive during your placement / internship?
  • A lot of support, from both my line manager and foundation manager


  • How would you rate the support and guidance from your line manager?
  • 5/5

  • How would you rate the support and guidance from the wider team?
  • 5/5

    Culture

  • 5. What was the company culture and general atmosphere like?
  • Very much a growth mindset culture, everyone is motivated to improve skills and develop themselves


  • How would you rate the inclusiveness of the culture?
  • 5/5

  • How would you rate the social opportunities?
  • 4/5

  • How would you rate the diversity initiatives?
  • 4/5

  • How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
  • 5/5

    Your Impressions

  • 6. To what extent did you enjoy your placement / internship?
  • Really enjoyed it, taught me a lot about how I can best work within a fast paced team


  • Please rate your level of enjoyment on your placement / internship
  • 5/5

  • Please rate how your experience met your expectations
  • 5/5

  • Please rate the future employment prospects at IBM
  • 5/5

  • 7. Would you recommend IBM to a friend?
  • Yes


  • 8. What advice would you give to others applying to IBM
  • Make sure to have the right attitude, it's not always about your qualifications


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Details

Placement Year (10 Months+)

Information Technology

28th June 2021


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