Digital Business Services / Customer Success Associate at SAP

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Placement Year (10 Months+)
Review Date
Advertising Business Analytics Business Intelligence Business Management Customer Service Marketing Sales

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The Role
The Company
The Culture

Role Description

As a Digital Business Services Associate, you'll be working as a part of a global, driven and diverse team. Key responsibilities include managing operations, reporting and managing dashboarding for a growing global services business. You will have opportunity to contribute to regional customer experience projects and support marketing and communication activities, including driving strategy for creative & digital assets. By working closely on the digital enablement program, supporting idea creation and driving operational execution around local/regional/global initiatives, you will have the opportunity to work with senior stakeholders in the organisation and have a large degree of autonomy on ideas development, using new methodologies such as exploration and design thinking. You will be exposed to how a large business model works and learn how to successfully navigate it.

The Role

1. To what extent did you enjoy your work placement or internship?

To say that my internship experience at SAP has been remarkable would be to pay a huge compliment to the word “remarkable". SAP has provided me with the opportunity to look up to and learn from some of the most incredible individuals I've ever met in my life and to build meaningful relationships that I cherish both on a personal and professional level. Everyone has been incredibly friendly and supportive since the very first day, which was the most crucial part of the onboarding process and later on enabled me to have the confidence and trust in myself to further expand my skills and stretch myself outside of my comfort zone. My placement at SAP was incredibly enthralling, challenging and rewarding - prompting me to achieve some of my most creative work and empowering me to reach goals that I could not have imagined. Embarking on this placement has been hands down the most exciting and life-changing experience that I could've gone through and it has opened my eyes to the world of technology.
5 /5

2. To what extent did you feel valued by your colleagues?

The culture of my team was directly aligned to my values, vision and expectations of what a great team should look like. The atmosphere was highly collaborative and everyone was willing to help others. Not only did I feel valued as an employee, but I also felt highly valued as an individual. I was given the autonomy to explore things I enjoy and work on projects that I found particularly interesting. Our leadership team always approached everyone with empathy and compassion, and it is very difficult not to feel valued in such an amazing environment.
5 /5

3. To what extent were you given support and guidance by management/your supervisor(s)?

SAP has a month of handover period where both the previous and the new interns' placements overlap for a month in order to ensure a smooth handover and transition into the role - that was certainly very helpful, because it allows you to ask plenty of questions and learn quickly! the whole placement year a major learning curve, but people were always very willing to help and provide guidance where needed. I had the proper guidance on how to approach things, extract lessons from each and every interaction and continue upskilling myself.
4 /5

4. How busy were you on a daily basis?

My personality was such that I thrive on busier days, because It allows me to challenge myself and always reach out a little bit higher than the previous day. With that being said, it is possible to have a very good work/life balance, with the occasional fluctuations of busy periods, which are almost inevitable anywhere.
4 /5

5. How much responsibility were you given during your placement?

I was given responsibility to the point where it did not feel like a placement, but rather a graduate job - something I believe is crucial during a placement. Not only was I given responsibility, but also the autonomy and trust from my leadership team that I can find the right solutions and create the desired outcomes with minimal supervision. All of this, while frightening at first, allowed me to gain the confidence to grow and take on even bigger opportunities.
5 /5

6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

I’ve always felt that practical experience is very limited and highly insufficient within educational curriculums. SAP helped me immensely to back up the vast amount of theoretical information gained throughout the 2 years in university with actual practical experience. The graduate jobs market is highly competitive, and it is what I could do outside of my degree and outside of the normal and what is expected, that would distinguish me in this competitive environment. My placement has been invaluable in allowing to capitalize on my strengths and rectify my weaknesses going forward.
5 /5

The Company

7. What was the general atmosphere in your office?

The atmosphere was probably the most enjoyable part of the office experience. Working within a highly diverse team -there was no shortage of fun, excitement, great stories and invaluable experiences. The atmosphere was overwhelmingly positive and it highly exceeded any expectations I could've possibly had. The atmosphere around the office and the culture of most teams I've seen are very inquisitive and people are always willing to help and support each other. Overall it was fantastic!
5 /5

8. How well organised was the overall work placement or internship set up?

SAP has several specialized HR professionals, as well as people outside of the HR organization who were keen and passionate about developing young talent, that were highly dedicated to continuously improve the onboarding and internship experience. The entire team did their utmost to make the first day feel special and rewarding for us the upcoming interns. There was no shortage of upcoming projects that everyone could sign for, based on their interests. There were also plenty of events, trainings and very senior people who were invited as speakers to share their experience and provide advice to interns.
5 /5

9. In terms of personal training and development, to what extent did the company or firm invest in you?

There were sufficient trainings for the vast majority of what our day-to-day tasks would be (e.g. Microsoft office, SAP systems etc...) Additionally, There were various trainings and learning sessions happening very frequently on topics such as presentation skills, negotiations, building your personal brand and many others. SAP also has abundance of internal resources that would allow you to upskill and boost your knowledge on almost any relevant skill that one could possibly think of. We also had chance to request trainings on particular areas.
5 /5

10. What were the perks on your work placement?

  • Flexi Time
  • Subsidised Canteen
  • Sports and Social Club
  • Subsidised/Company Gym
  • National Travel
  • International Travel
  • Financial Bonus
  • Company Parties/Events
  • Above 25 days holiday
  • Working from home
5 /5

11. How appealing are future employment prospects within the organisation?

Highly probable!
5 /5

The Culture

12. Was there a good social scene amongst any fellow placement students/colleagues?

There were social events happening almost every week toward the end of the working week. There was a very good social scene within our cohort.
5 /5

13. What was the cost of living and socialising in the area you worked in?

From my personal experience and knowledge - most of the interns do not necessarily live in Feltham, which is the area where we work in. People tend to choose nearby places such as Richmond, Teddington, Twickenham - which may be slightly more expensive than Feltham, but offer a better social environment. The cost of living and socialising was manageable.
3 /5

14. What was the Nightlife like in the area you worked?

Feltham itself is certainly not known for its Nightlife, however there are plenty of nearby places (e.g. Richmond) that were great for socials.
3 /5

15. Were there many opportunities to get involved in activities outside of work?

Our leaders and managers were highly supportive of us undertaking activities outside of work. Whether it was an opportunity to do charity work for a cause you believe in or engage with some of the sports clubs such.
5 /5