Business Customer Service Representative at BDO

Top Employer
Insight / Vacation Scheme (< 4 Weeks)
Birmingham West Midlands
Review Date
£20,000 - £21,999
Accountancy Banking - Commercial

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About You
The Organisation
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About You

Role Description

Have not started job as of yet

1. To what extent did you enjoy the insight?

Meeting different colleagues within the business itself, all the way from new starters on apprenticeships.. to current senior audit managers, which gave me a valuable insight into the company.


2. To what extent did you feel valued during your time at the company or firm?

During my time at the insight day, we were told in advance to wear professional clothing and from then I felt part of the day, we were all treated as professional individuals which also enhanced my experience of what it may be like within the work place.


3. How much guidance/support did you receive during the insight?

We received a lot of support form the HR team when completing initial and team-based tasks, given different strengths and weaknesses, which I took on as guidance on how to do better the next time.


4. To what extent did/will the skills you developed, and information you received, assist you in your degree studies and beyond?

I developed many skills whilst attending Insight Day, such as communication, professionalism, teamwork, confidence, and many others, which enhanced my learning. They will assist me beyond as I wish to become a charted accountant in the future, having an insight as small was just as helpful for myself, as I was able to improve many skills, as well as this meeting new people.


The Organisation

5. How well structured was the insight?

The day itself was very organized and structured well, we were given a clear indication and clear insight on the day itself. I enjoyed looking at the office and conference room that we were in on the day, meeting new students and communicating with senior colleagues.


6. How was the general atmosphere during your insight?

The atmosphere was great! meeting new people really helps us all get out of our comfort zone! which is a huge benefit for when we go into our career paths! I was very motivated as I wish to apply for BDO this upcoming year, therefore, the Insight Day for me was very useful.


7. In terms of personal training and development, to what extent did the company or firm invest in you?

As I attended an insight day for a one-day event I wasn't given this option, however, we were all given a lot of information on the different roles and career paths that were involved.


8. To what extent did the insight help you to understand what it would be like to have a full time role with the company or firm?

The day itself equipped us with the skills and knowledge required for the role and how working and studying could impact us, and ways to overcome this. What kinds of things our everyday workday could impose on, meeting and traveling to a range of clients.


9. How much did the insight help you in understanding the company culture?

The day helped me a lot, as I got to speak to other colleagues on the day from the company, which helped me a lot in making my decision to apply for this company, and having tips and insights into the firm really helped me as I could make my decision and getting first-hand knowledge from new graduates that went through the same process I had done.


10. How valuable was the content in helping you to decide on your future career path?

The day helped me as I aspire to become a chartered accountant it is my goal to pursue my career with BDO, and I was able to decide what career path would be suited to me from what I enjoy doing, each colleagues involved were able to provide us with a lot of information.


Other Information

11. Were you paid or reimbursed adequately for this experience?


12. Were there opportunities for networking and meeting other employees of the company or firm?

yes! we had the chance to meet many colleagues within the business, apprenticeship students and first-year graduate intake students and we also met a student that was on there way qualifying and meeting the senior team that managed graduates and how they help the team, this gave us a good chance to network and communicate with each other


13. How were the networking/ social event opportunities?

Networking was great! It was a fantastic opportunity to meet new graduates working for BDO, and senior colleagues, I wasn't given a chance to meet other employees in the business as it was just a one day insight day, however I still had the opportunity to meet everyone, which was a very valuable learning experience for me.


14. Did you find out about activities that employees can get involved in outside of work?

I wasn't able to find out much information on this however briefly touching on this, we were given information on how after joining the team there are also many events that the team will go on together, team working tasks and other tasks that help build a team.


15. Would you recommend this insight to a friend?

I would completely recommend this to anyone even my friends as it was a great opportunity and I enjoyed being selected and being in attendance, as I was able to experience a day of great facts! It helped me make a choice on what path I wish to pursue and which role would be effective for me, that I know I will excel in!