• The Role
  • The Company
  • The Culture

Role Description

The role of AMS is to assist the account manager with anything that they need doing, for example creating a new account for a new customer.

    The Role

  • 1. To what extent did you enjoy your work placement or internship?
  • Not much work was provided for me to do. I was constantly bored, however when I did have a task to complete, it was okay. The branch where I had my internship was rather quiet, therefore not a lot of work needed doing and the minimal work that was coming in was going straight to the other members of staff.


  • 2. To what extent did you feel valued by your colleagues?
  • The staff at Handelsbanken were very friendly and treated me like an adult (most of the time). I had a couple of occasions where I felt like i was being treated like a child when I am a mature and academic 19 year old. The staff liked to have a laugh too, which really helped me get through the boring times during my internship.


  • 3. To what extent were you given support and guidance by management/your supervisor(s)?
  • My branch manager could not have been more reasonable or understanding. He treated me like an adult and listened to me when I was concerned or didn't agree with something. However, I did ask on numerous occasions to take part in something, which was played off every time as if they really did not want me to do it.


  • 4. How busy were you on a daily basis?
  • There was hardly any work to do during my time doing my internship. I was made to do the boring jobs, for example, clearing out a store cupboard. Every time I asked for something to do, I would be told that there is no more work left when one of my colleagues doing the same role was sat there with loads of work on their desk so that they could do it and not be bored themselves.


  • 5. How much responsibility were you given during your placement?
  • I was given a few tasks with high responsibility which I was excited about and was eager to start. However, they did not give me the full responsibility and never used the work that I had done for their reports! Instead, they'd just do it themselves and it would b identical to mine - not impressed!


  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
  • I believe that I have been trained well in checking work in fine detail for any errors as it was vital that no mistakes were made. This will further help me during my studies whilst writing essays and double-checking my work before it is submitted. This opportunity has made me realise that I don't want to work in the world of banking and finance.


    The Company

  • 7. What was the general atmosphere in your office?
  • The staff were always up for a laugh. We would all speak about our events coming up and it was humbling to be involved in the conversation. My old job involved a lot of conversing regarding serious matters too, therefore it was essential to have a laugh to break the negativity. The atmosphere was nice as that is what I was used to.


  • 8. How well organised was the overall work placement or internship set up?
  • The branch was a very well-run branch which liked to have a plan in place in order to have structure and organisation for everything that is done. On some occasions, we were ahead of the time schedule therefore there was no more work left to be done. I believe that this could have been thought of before hand in order to ovoid this situation from occurring again.


  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?
  • The company were very keen on training and self-development and they would very often invite me on a course in our regional head office in Birmingham to learn more. All training provided came at no cost and this training helped me greatly whilst doing my role in Handelsbanken and, I believe, will help me in my next job.


  • 10. What were the perks on your work placement?
  • Flexi Time

    National Travel

    Financial Bonus



  • 11. How appealing are future employment prospects within the organisation?
  • I would be interested in a role with Handelsbanken in a larger branch where there is more tasks to carry out. Handelsbanken is a VERY good company to work for and they really care for their staff. The company operates a Swedish take on staff care as Handelsbanken is Swedish - the care and support they provide is outstanding. However, I am unsure whether I would be suited to the role that I have done in the long-term or as a career.


    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?
  • No social events or occasions were held during my time with Handelsbanken. The branch that I worked for were very close, however nobody did anything together outside of work. I have been told about their gatherings and other events that they have done (one was the week after I started) and they sounded good. However, I was not invited - a bit disappointed to say the least!


  • 13. What was the cost of living and socialising in the area you worked in?
  • I live 10 minutes from the branch and I know the area very well. There are loads of pubs and restaurants in this area as it's very popular with tourists. Fuel prices are cheaper here than in most surrounding areas and the house prices (depending on where you're from) are cheap compared to similar properties in other areas.


  • 14. What was the Nightlife like in the area you worked?
  • The area is very popular with tourists and it is a family friendly area too, therefore once the pubs and restaurants are closed, there are not a lot of places that stay open very late for the club go-ers and party animals!! There is a nightclub about 5 miles away from the branch.


  • 15. Were there many opportunities to get involved in activities outside of work?
  • On a few occasions, I was invited to some banking-related activities such as business club meetings or Bank of England talks where you meet local business icons in the area and discuss ideas. Other than this, there are a few sports clubs that you can attend - one of them being a water sports centre called Porth Eirias which offers so many new and exciting opportunities.


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Internship (1-4 Months)


6th September 2019

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