My Handelsbanken internship has given me a great insight into the banking world. Due to the fact that the branch is the bank you get to interact with customers face to face and over the phone so you a great understanding on how the bank works. Furthermore the working environment is so welcoming you become part of the team straight away.
Within the Redhill branch everyone was so welcoming and made you feel like part of the team straight away. Furthermore, straight away they gave me work to do that was important to the branch which meant I felt like a valued member of the team which continued throughout my eight weeks there.
At the beginning of the internship I was given a fantastic induction on the workings of the bank as well as insight into Anti-money laundering and financial crime. Once in the branch the two Account Manager Supports, as well as the branch manager, gave me great guidance into the jobs I was doing and any background information necessary for each task.
There was always something to do when I was at the branch. However, there were days which were busier than usual which is to be expected. This didn't mean that I became bored or too busy because it meant that preparation could made for the busier days or upkeep of accounts.
As an Account Manager Support Intern you are not going to be running the branch but the tasks that I was given after training or explanation I was given full responsibility for. My worked would be checked at the end or I could ask for help but apart from that I really enjoyed being able to make tasks mine.
Although I do a History degree, my internship at Handelsbanken have given me great analytical skills which I can use within my degree. Furthermore, after my degree I would like to pursue banking I have such a better understanding of how the banking world works and first hand experience of working with customers.
As the branch was a professional office there was a good balance between working and talking to the other employees. This meant during times when work needed to be done people go be productive working in silence (the radio was still playing) but also during appropriate times there was a good banter with the other employees.
Throughout the internship before and during we were given a lot of information about what was happening. For example beforehand we were given a good description of what our daily tasks would be and during the internship we were kept up to date with sessions up in head office. Although, as the branch is the bank you cannot always know what would be happening in teh branch.
Every intern was given training at head office at the start of our placement which was very informative and helping for work in the branch. Once at the branch we were given online training as well so we could fully understand our roles and how to complete them professionally. Furthermore, they organised an Arrow Day Event which meant all the inters could meet the heads of the other departments so there was an understanding on how to develop within the bank.
There is not a proper graduate scheme at Handelsbanken so if someone was on an eight week internship they would not be offered a graduate job. Instead you have to keep in contact with the bank to show you want to work there and they will try and find you a job after you graduate.
At the beginning of the internship all the interns meet and then every month the bank has monthly drinks for the London region in which everyone can meet up, in which it was a great. The training team also put on an event halfway through which the interns then have drinks afterwards. There is also a project which the interns are placed in groups for so you get to know them through that as well.
As I worked in Redhill, I was able to live at home and commuting wasn't as expensive. However, most of the interns were based in London the cost of socialising was quite a lot. For example you probably won't find many places where you could get a pint of beer for less than £5 but Handelsbanken tried to take us to places where there was a discount for drinks.
Although Redhill nightlife wasn't great as everyone met up in London this meant I still got to experience an awesome nightlife. There are bars open everyday in London and there is always a place to go no matter what you're interested in. There are always cool places to go out and drink.
On the internal social platform there were activities to get involved in such as a cycle from London to Paris however this was more for the actual employees rather than the interns. Apart from going out for drinks or dinner with my branch or the interns there wasn't much to do.
Internship (1-4 Months)
Banking - Commercial, Banking - Retail, Banking/Finance
3rd September 2019