Mortgage Operations at Lloyds Banking Group

Top Employer
Duration
Internship (1-4 Months)
Region
Edinburgh Scotland
Review Date
Salary
£18,000 - £19,999
Roles
Banking - Commercial
Lloyds Banking Group is a Top Employer

4.1/10

The Role
3.2
Organisation
4.4

Socialising

5.2

The Role

1. To what extent did you enjoy your work placement or internship?

Overall I did enjoy my internship for the friendly people and a lovely team. But, without the people who made the internship, it was very disappointing. Not only was I not given a laptop which was stated I would get but I did not have system access to do any work until week 6, which was beyond a joke and ridiculous. So basically for 6 weeks it was very tedious, boring and I was sent home early quite often as they had nothing for me to do.

6/10

2. To what extent did you feel valued by your colleagues?

Towards the end of the internship I began an Excel spread sheet which will be used by the team for future work, so this made me feel valued. But apart from this I did not feel valued at all because I had no purpose as I did very little work to make a real contribution. My team did make me feel included and welcomed, but I did not join them until week 6/7 when I was working on the spread sheet.

3/10

3. To what extent were you given support and guidance by management/your supervisor(s)?

My team gave me guidance and support when it came to me doing work and answered any queries I had. I did not really speak to my line manager, we only had 3 conversations throughout the whole 10 week internship, the first was to introduce me to other members in my department and basically palm me off to other colleagues because she was too busy (understandably) for me, the second a catch up and the last to say fair well.

6/10

4. How busy were you on a daily basis?

For six weeks I was self motivated and determined to find work by asking colleagues everyday to do something but was generally told there's nothing that you can do because you do not have system access, so this was very frustrating, demonstrating the lack of support and structure to the internship (leading to me been sent home early on several occasions). As previously mentioned, I had one piece of work to do, the Excel spread sheet which was very unchallenging and unfulfilling. This took me up to the end of the internship. I understand this work needed to be done therefore I didn't mind doing it , however it would have been much better if I started it from day one, giving me the rest of the internship learn and acquire skills I did not have prior.

2/10

5. How much responsibility were you given during your placement?

Very little. The most work I did was the spread sheet and one other small job which was very simple and repetitive. Little preparation of my internship meant I had minimal responsibility, if my line manager organised it better I undoubtedly would have more responsibility.

1/10

6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

I acquired no new skills and very little training therefore I will be taking nothing new with me from this internship. I thought working in a fast paced and busy environment and surrounded by so many people working different jobs, I would at least have learnt something worthwhile and valuable, but this was the opposite. Therefore, my degree will not benefit anything from this summer apart from colour coding in an Excel spread sheet which I already knew how to do before this.

1/10

The Organisation

7. What was the general atmosphere in your office?

Very friendly, relaxed and a nice environment. Felt very welcomed and everyone was approachable and happy to help anyone.

10/10

8. How well organised was the overall work placement or internship set up?

Appalling. An excel spread sheet to keep me occupied for 3 weeks, the rest of the time was a waste of time, filled with BBC News and Wimbledon. No preparations were put in place before I came, I got told by my line manger of the project I was going to do which turned out to have already been completed. Then was told again of another job I was going to work on which fell through again. By default I was landed my first piece of work in week 7. I was the one who asked colleagues who I didn't really know what I should be doing/ anything they'd like me to do rather than me being told what to do.

1/10

9. In terms of personal training and development, to what extent did the company or firm invest in you?

No organisation of my 10 week internship or I would have learnt a lot and acquired new skills. I had no development goals set with my line manager, which I am sure should have been set in order to challenge me and ask what I wanted to get out of this internship (heard other interns had this meeting with their line managers). My line manager was always too busy at her desk, on the phone or in meetings so I did not really communicate with her at all, instead asked other colleagues for help etc.

1/10

10. What were the perks on your work placement?

  • Flexi Time
5/10

11. How appealing are future employment prospects within the organisation?

I think that if time was invested in me and a plan put in place of my role then I would be very certain I'd work for Lloyds Banking Group. However, as things stand and the experience I had, it is very hard to comment on if I'd like to have a permanent job here.

5/10

Social

12. Was there a good social scene amongst any fellow placement students/colleagues?

Yes, the other interns were friendly and very social so we went out on several nights out. Met some good friends, and probably were the redeeming factor to the disappointing internship.

5/10

13. What was the cost of living and socialising in the area you worked in?

Travel cost was relatively cheap for buying monthly tickets for public transport, but did spend a lot of money overall on it. It would have been so much better an cheaper if travel cost was covered especially if interns are travelling far out of the city like me.

6/10

14. What was the Nightlife like in the area you worked?

Pretty quite and not fantastic.

3/10

15. Were there many opportunities to get involved in activities outside of work?

Apart from the Mental Health UK Charity Challenge, I did not do anything with work colleagues outside of work. But I did maximise the sights and things to do whilst here.

7/10