Consumer Servicing PO at Lloyds Banking Group

Top Employer
Internship (1-4 Months)
London Central London and City
Review Date
£20,000 - £21,999
Banking - Commercial Banking and Finance Law
Lloyds Banking Group is a Top Employer


The Role



The Role

Role Description

I worked in the financial wellbeing lab within the banking group. We provided change to branch and call centres to ensure customers in financial difficulty got treated fairly.

1. To what extent did you enjoy your work placement or internship?

I had many fellow interns and colleagues, and also plenty of enjoyable social activities regularly, making it a great experience. Had a great relationship with my manager and everyone was really friendly.


2. To what extent did you feel valued by your colleagues?

I had a wide team and they really welcomed me from day one where my line manager introduced me individually to everyone on my whole floor. They were all really helpful and extremely approachable and treated me like a full colleague even though I was an intern.


3. To what extent were you given support and guidance by management/your supervisor(s)?

My line manager was really helpful and arranged regular meetings where he set time aside just to see how I was getting on with everything from my work to my relationship with other colleagues. He was always really approachable and would have made time for me at any point in the internship.


4. How busy were you on a daily basis?

Perfect balance is exactly how I would describe it. If I ever had too much on my plate I could just let my manager know and he would completely understand. If I ever felt like I could do more I could easily get more to do from a wide range of colleagues since my team was pretty large.


5. How much responsibility were you given during your placement?

I was given a reasonable amount of responsibility but I was never out of my depth. There was always someone I could turn to if I needed.


6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

I developed a wide range of skills relevant to my degree as I was given freedom to select different areas of the banking group where I wanted to get experience in. I took advantage of this by spending multiple days shadowing areas relevant to my particular career path.


The Organisation

7. What was the general atmosphere in your office?

Really appreciated the atmosphere compared to other office spaced I've worked in before. We regularly had team events which helped me build genuine friendships with everyone in my team. My team was pretty large which meant there was always someone available for lunch. would really recommend Lloyd's Banking Group for a fun office atmosphere


8. How well organised was the overall work placement or internship set up?

Overall my whole internship was excellently organised. I had multiple people I could easily report to if I had any problems whatsoever. The transition into the internship after university was really smooth with multiple webinars and other things explaining the process. I was introduced to my line manager a long time before the internship started which made it really easy if I had any questions or problems with starting the internship.


9. In terms of personal training and development, to what extent did the company or firm invest in you?

Gave me a lot of training at the very start so that I could fully assist them in their day to day jobs and after this I really felt useful within the team. If I ever had any questions or was stuck with anything they would take the time I needed to upskill me so I was fully able to do my job.


10. What were the perks on your work placement?

  • National Travel
  • Company Parties/Events
  • Working from home

11. How appealing are future employment prospects within the organisation?

Working on this internship has made a future career within the company more and more appealing throughout the internship. I have spoken to plenty of people who had previously done the internship and they highly recommended it. I have also spoken to plenty of people who have came through the grad scheme which is really appealing to me as there is one specific to my chosen career path.



12. Was there a good social scene amongst any fellow placement students/colleagues?

There was an excellent social scene among fellow interns. This is because Lloyd's provided me with accommodation in the center of London with a large number of fellow interns so I quickly made many friends which I will remain friends with after the internship. We had an intern induction at the start of the internship which was really helpful for breaking the ice.


13. What was the cost of living and socialising in the area you worked in?

My accommodation was provided for by Lloyd's Banking Group which was very helpful but socialising was really expensive as I was living in the center of London. In London nearly everything is more expensive than most other places in the UK but thanks to our accommodation being paid for it was definitely worth while.


14. What was the Nightlife like in the area you worked?

The nightlife in the area was the best nightlife I have seen everywhere. Any night we (me and fellow interns usually) were in the mood for anything there was always a massive range of things for us to do. We went to a wide variety of clubs with many different music styles.


15. Were there many opportunities to get involved in activities outside of work?

Yes there were multiple different things on every day. Was particularly good because I had so many other fellow interns that were always up for something extra, really adding to the value and experience of the whole internship. My highlight was the karaoke nights which are some of my nest memories from the whole summer.