Assisting the Account Management team with any projects that customers would like, as well as helping maintain good relationships with customers.
1. To what extent did you enjoy your work placement or internship?
I enjoyed working at ProspectSoft for 13 months. Being the Account Management placement, I was talking to customers every day, which was something I wanted in my placement. I also had the flexibility to get involved with other areas of the business I was interested in, and therefore got involved in a lot of the support side of things.
It also makes the placement enjoyable that there were so many other placement students on the same placement in such a small company, which adds a real social element to working at ProspectSoft.
2. To what extent did you feel valued by your colleagues?
Being on a placement year at ProspectSoft, I felt like I was not treated like a placement student, as I was just treated like any other employee. It was up to me to manage my own workload and to generate leads, so it really felt like I was valued in the Account Management team, as I was doing similar work to the other Account Managers.
3. To what extent were you given support and guidance by management/your supervisor(s)?
All the management team at ProspectSoft are friendly, I felt I could ask my manager any questions I needed to, and my manager would then support me in whatever I was doing. However, if my manager was not free, there was also many other people in the company, who I knew I could ask and would be happy to help.
I also had an appraisal meeting with my manager in which I had the chance to raise any areas I would like more support on, so I discussed with her that I would like more help with closing sales, and since then, she has supervised me more when I am looking to close a sale.
4. How busy were you on a daily basis?
As an Account Management placement, I have found the workload is very varied, as there are not many internal deadlines set. Any deadlines will be set by the customer as they need some work completing by a certain date – but this only happens occasionally.
5. How much responsibility were you given during your placement?
I would say in my role I had a lot of responsibility, as I am talking to customers every day, there is no one to like ‘check’ your work before you do it.
6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
Just working in a business for a year helps you develop so many skills that you could use in many other roles/careers. For example this year I have gotten so much better at talking to people in a professional way, which will be useful for any job I go into. But, also working for and IT company, I basically had no technical skills before starting at ProspectSoft, and now I know so much, which will help wherever I go.
7. What was the general atmosphere in your office?
The office is generally very chilled.
8. How well organised was the overall work placement or internship set up?
It’s very well organized, as you have a month of training before you start, and then when you first start, the previous years placements are still here, so you get to work with them for a bit.
9. In terms of personal training and development, to what extent did the company or firm invest in you?
ProspectSoft really invests in all the placements they employ, as they have so much to teach every placement.
10. What were the perks on your work placement?
Sports and Social Club
Working from home
11. How appealing are future employment prospects within the organisation?
The company employs a lot of the placement students after they graduate, a lot of the returning placement students then have the chance to work there way up in the company, for example the Head of Marketing was a placement student, and the Development Director was also a placement student.
12. Was there a good social scene amongst any fellow placement students/colleagues?
It’s a sociable company because there are so many placements in the same position as you, as well as graduates.
13. What was the cost of living and socialising in the area you worked in?
I lived in Oxford on my placement year, as it was a 20 minute drive from ProspectSoft (Stokenchurch), which was slightly more pricey than were I lived at university, but nothing like London prices.
14. What was the Nightlife like in the area you worked?
There is good nightlife in Oxford as there is 2 universities there, loads of bars and a few clubs.
15. Were there many opportunities to get involved in activities outside of work?
There is a ProspectSoft football team people can join, there are BBQs, Christmas parties and recently we are organising golf.