Customer Service agent ` at

Top Employer
Placement Year (10 Months+)
windsor South East
Review Date
£14,000 - £15,999
Customer Service

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The Role



The Role

Role Description

coordinate amendments for customers

1. To what extent did you enjoy your work placement or internship?

I have thoroughly enjoyed my placement year at the company due to having autonomy over my own work, which has been extremely satisfying along with all my colleagues being so welcoming.


2. To what extent did you feel valued by your colleagues?

Placement students are delegated their own tasks, so this really does make you feel valued by the company as you're trusted with your own work. Management are extremely supportive and always willing to help. You are definitely treated like a full time employee.


3. To what extent were you given support and guidance by management/your supervisor(s)?

I would have 1-1 meetings with my manager each month to discuss my progress/work - if I ever had a query or issue regarding my work or anything personal I know I could go straight to my manager whenever needed. All managers are highly supportive with any query.


4. How busy were you on a daily basis?

The level of work would vary seasonally - in travel season, it would be extremely busy to the point where I would stay late or cut into lunch. During low season, the work level would half and we would be looking for tasks to do, so this would vary.


5. How much responsibility were you given during your placement?

I was given total autonomy over my work and had my own work flow to work out of - I would work through this work flow each day. I was also asked to organise different tasks taking place in the company and worked alongside my manager for these.


6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

I applied certain theories I learnt in my degree (such as motivation) to my everyday work and also whilst developing work related skills. These theories were applied to training schemes as well.


The Organisation

7. What was the general atmosphere in your office?

There is always a buzz in the contact centre part of the office, which is really competitive and positive. Everyone is really friendly which bodes for a really lovely atmosphere.


8. How well organised was the overall work placement or internship set up?

The first two weeks at placement included two weeks of intensive training, involving 'shadowing' of current students. There were clear targets outlined for me to meet through out the placement year and a clear outline of what is expected of us as students.


9. In terms of personal training and development, to what extent did the company or firm invest in you?

Customer service management implemented effective training programmes to ensure that all students developed their skills. 1-1 meetings each month monitored progress, and definitely showed that a lot of time and resources were invested into my personal progress.


10. What were the perks on your work placement?

  • Sports and Social Club
  • Subsidised/Company Gym
  • National Travel
  • Financial Bonus
  • Company Parties/Events

11. How appealing are future employment prospects within the organisation?

There are definitely appealing employment prospects with Golfbreaks for the future as Golfbreaks do look to employ past students.



12. Was there a good social scene amongst any fellow placement students/colleagues?

Students and full time employees socialised regularly throughout the year.


13. What was the cost of living and socialising in the area you worked in?

I lived at home for the year so the cost of living didn't affect me too much compared with placement students that lived in Windsor. The area was quite expensive when it came to socialising, but there were places which were a bit cheaper to go to.


14. What was the Nightlife like in the area you worked?

There a loads of bars/pubs in Windsor so there was always somewhere to go out during the week and over weekends.


15. Were there many opportunities to get involved in activities outside of work?

There were sport teams set up outside of work but these were mostly for the boys. At the end of the year, a lot of focus was put on out of work activities for the girls.