Customer Solutions Internship at Natwest Group

Top Employer
Internship (1-4 Months)
Edinburgh Scotland
Review Date
£22,000 - £23,999
Banking - Commercial

Connect with this company

Natwest Group is a Top Employer


The Role



The Role

Role Description

You’ll support our Relationship Managers in creating and maintaining great relationships with a diverse portfolio of clients
You’ll interact with a wide range of colleagues and clients, broadening your commercial experience

1. To what extent did you enjoy your work placement or internship?

I really enjoyed the opportunity that was given to me at the Royal Bank of Scotland. Everyone on my internship was really nice and we all got on really well. I learnt new skills working in an office and learned a lot from my co-workers.


2. To what extent did you feel valued by your colleagues?

I was really surprised to be given so much responsibility during my internship. After training me up and practicing writing a few reports I got the chance to go at it on my own and really get stuck in to work that I would b doing if I worked here full time.


3. To what extent were you given support and guidance by management/your supervisor(s)?

My manager and team were both really supported. My manager paired me up with another member of my team who really helped train me on the systems and was always there if I had any questions. This really helped me get quickly adapted to my new role.


4. How busy were you on a daily basis?

Like any job I would have busy days and quiet days. However with this job and with it only being for 10 weeks I felt I was really busy as I was trying to get the most out of the full time I was here.


5. How much responsibility were you given during your placement?

I was really surprised to be given so much responsibility during my internship. Right from the start I was given access to all the systems and then I was apart of team meetings from the start getting to have my say as well as. towards the end of the internship I was writing reports for managers who were then using them to talk to customers so I felt like I was given lots of responsibility.


6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

One of my weaknesses I find at university is organisation. I Don't tend to plan out my time very well during my semester. I feel this internship has really taught me how to organise my time really well and I think this will be a huge benefit in the future.


The Organisation

7. What was the general atmosphere in your office?

Everyone in my office was really nice. However it is summertime so during most of it there weren't many people in. However the people that I did get to know were all very friendly.


8. How well organised was the overall work placement or internship set up?

I had a meeting right at the start with my manger who laid out what I would be doing throughout the 10 weeks. I also managed to pick up lots of extra work along the way so the work load was quite high.


9. In terms of personal training and development, to what extent did the company or firm invest in you?

Buddying me up with another colleague really helped as they were able to help me early on and answer any questions. But I feel the training varies very differently across the board and maybe could do with a more structured approach.


10. What were the perks on your work placement?

  • Flexi Time
  • Sports and Social Club
  • Subsidised/Company Gym
  • Company Parties/Events

11. How appealing are future employment prospects within the organisation?

I really enjoyed working for RBS and would love to work for them in the future. I would like to experience working in different departments in the future but RBS has made me feel very welcome.



12. Was there a good social scene amongst any fellow placement students/colleagues?

I was really surprised at how well all the interns got on. We meet up every week and even though I wasn't out at gogarburn I didn't really feel left out as we all tried to include everyone. There were socials held by the Grads but even when they weren't on we would all still meet up after work and do something.


13. What was the cost of living and socialising in the area you worked in?

I worked in Edinburgh and I felt like it was a little bit expensive. But after a while we found our way around and you can find cheap places to eat and drink.


14. What was the Nightlife like in the area you worked?

Edinburgh has a great nightlife especially when the fringe is on. There are so many events happening and places to go out and socialise.


15. Were there many opportunities to get involved in activities outside of work?

RBS offer many clubs and after work events so there was plenty to get involved in.