Customer Services Representative at ASOS

Duration
Insight / Vacation Scheme (< 4 Weeks)
Region
London Greater London
Review Date
Salary
Less than £ 10,000
Roles
Customer Service

5.2/10

About You
5.0
The Organisation
5.7
Everything Else

4.8

About You

Role Description

Tasks involve assisting customers through answering emails and managing telephone calls constructively and politely. Dealing with shipment issues and order issues is also part of the daily tasks required.

1. To what extent did you enjoy the insight?

It was enjoyable working in the customer services section due to friendly colleagues that are always constantly willing to assist me in my needs. However, at some points, it was apparent that in a job, you cannot satisfy everyone and so some didn't enjoy my presence as 'the new kid' at work.

4/10

2. To what extent did you feel valued during your time at the company or firm?

This seems a bit ironic because working in a customer services section doesn't always work too well. I mean, you could imagine the number of annoyed angry customers complaining everyday about certain issues we cannot control, these comments were sometimes very emotionally draining to a sensitive person which, if you are, I wouldn't recommend working there.

3/10

3. How much guidance/support did you receive during the insight?

The support I received from members of staff was honestly very exceptional. Whenever I didn't know how to respond to an angry customer email, I'd ask a colleague and they'd always be happy to help. If i was negotiating issues with a customer and didn't know what to respond, I was always able to redirect calls to a colleague and can see how they responded.

6/10

4. To what extent did/will the skills you developed, and information you received, assist you in your degree studies and beyond?

Well for the most part, this insight taught me how to communicate will customers/clients politely and efficiently which in my opinion, is a key aspect for anyone hoping to pursue a career that deals with other people's issues. For the most part, I learnt to be less sensitive towards rude comments by just having a laugh if it didn't mean anything.

7/10

The Organisation

5. How well structured was the insight?

The whole team were very welcoming especially when I first came into the office. At first, I was 'mentored' by another member of staff that already worked in the sector I was due to work in, until I slowly got used to it and knew what I was doing effectively.

6/10

6. How was the general atmosphere during your insight?

The general atmosphere was very calm and casual. It was different to other placements I've done before. Having the ability to work efficiently whilst in a casual learning environment was very nice. It would get busy sometimes and quite stressful due to the shear amount of emails and calls we had to take and respond to but it was working with others and having a laugh is what made it enjoyable

6/10

7. In terms of personal training and development, to what extent did the company or firm invest in you?

Well, I think this is the same with every new employee that comes to work at ASOS but I had a mentor help me and teach me tasks (basically train me) until I could do them myself without much assistance and effectively. They do focus on each employee Quite a lot at first but once you've been around for some time they leave you alone

5/10

8. To what extent did the insight help you to understand what it would be like to have a full time role with the company or firm?

To be honest, most of my job revolved around customer services and i had a few colleagues working with me on this. It was mainly the same with a full time job and a part time job except shifts are different and pay is different as well as benefits that come with full time employment.

6/10

9. How much did the insight help you in understanding the company culture?

From what I understood about the culture of ASOS is that every member of staff was actually willing to help customers. Even though it did get exhausting at some points, i was taught that the customer is 'always right' and that i should whatever it takes to satisfy a customer, even though it can be frustrating.

4/10

10. How valuable was the content of the day in helping you to decide on your future career path?

When I signed up for this job, i just wanted a bit of extra cash and i didn'.t care what job to be honest. However, I learnt that no one should ever sign up for any job until they see the workplace. Eventually, I ended up leaving due to the exhaustion that came with the constant emails and calls

7/10

Other Information

11. Were you paid or reimbursed adequately for this experience?


12. Were there opportunities for networking and meeting other employees of the company or firm?

3/10

13. How were the networking/ social event opportunities?

6/10

14. Did you find out about activities that employees can get involved in outside of work?

3/10

15. Would you recommend this insight to a friend?

Personally, I think that it heavily depends on the type of person applying for the job including the reason as to why they would work. I would recommend it as a part time job for some extra cash for text books but I would strongly not recommend for a full time job if you are a sensitive person that cannot handle a lot of work at once.

7/10