• About You
  • The Company
  • Everything Else

    About You

  • 1. To what extent did you enjoy the insight?
  • I enjoy my job but at the minute i am more motivated to progress than ever and i cannot see this happening within the branch structure at lloyds. I am looking to further my career and also improve my salary. It was on the whole a very wonderful experience, for which I am grateful.


  • 2. To what extent did you feel valued during your time at the company or firm?
  • Working closely to improve other collegues knowledge gaps and help with training and support if needed. I am expected to contact existing customers to invite them in to the branch to see which ways we can make them financially better off. currently in the branch there is a shortage of frontline staff and too many managers.


  • 3. How much guidance/support did you receive during the insight?
  • Lloyds was a nice place with very friendly people and staff, day to day targets were challenging yet rewarding, not much progressional opportunities within the business. Busy job with lots of travel. Large variety of tasks from risk management to sales goals. Increasing amount of home working which adds flexibility but can be lonely.


  • 4. To what extent did/will the skills you developed, and information you received, assist you in your degree studies and beyond?
  • One of the best parts of the job is the team I work with, but mostly, I think its the interaction with the public. My satisfaction comes from helping them in whatever need they have. Very nice place to work, extremely professional. Lots of ways to progress your career. Good infrastructure so help is always available if needed.


    The Company

  • 5. How well structured was the insight?
  • Fast paced, busy, and rewarding. Excellent job culture and values. Customer service varies day to day. Always new challenges. Plenty of opportunity for progression. Hard work as mentioned above and it could get stressful at times however great people and great company culture. The workload can be overwhelming at times but the management team and seniors are there to help support you when you need them.


  • 6. How was the general atmosphere during your insight?
  • Very good management caring and helping the staff treating all with respect. very relaxed atmosphere and lots of benefits such as sports facilities. very good machinery kept in good condition. I work with customers on a face to face basis to help meet their stated and unstated needs. I make sure that my customers leave happy and fulfilled with the service that they have gotten from the bank.


  • 7. In terms of personal training and development, to what extent did the company or firm invest in you?
  • LLoyds Bank is a great place to work, they give you great training and full support in your role. Excellent benefits. Good people. It's not a difficult job, but it is important to be thorough in your day to day work. Hard workers but culture seems to be geared more towards individual performance and less about group, team and departmental progress.


  • 8. To what extent did the insight help you to understand what it would be like to have a full time role with the company or firm?
  • A typical day at work in lloyds bank retail involves dealing with customers day to day needs and being the first point of contact for there banking queries. This experience taught me how to conduct myself in a professional manor at all times regardless of the circumstances. It is a diverse environment to work in with a good mix of staff and stakeholders.


  • 9. How much did the insight help you in understanding the company culture?
  • This was my first job so I gained a lot of experience in how the management team worked. In the London office I was also able to develop skills I didn't have a chance to use in the previous office, such as audio typing, making appointments and greeting customers at reception.


  • 10. How valuable was the content in helping you to decide on your future career path?
  • Generating leads to book in customers to ensure I meet my weekly/monthly targets. Management in my work place was not great which led me to look elsewhere. The hours are easy going nothing too stressful. This role is good for someone young who's looking for customer service and sales experience. Very difficult to progress sue to the cutbacks the banks are making


    Everything Else

  • 11. Were you paid or reimbursed adequately for this experience?

  • 12. Were there opportunities for networking and meeting other employees of the company or firm?
  • 3/5

  • 13. How were the networking/ social event opportunities?
  • 3/5

  • 14. Did you find out about activities that employees can get involved in outside of work?
  • 3/5

  • 15. Would you recommend this insight to a friend?
  • 3/5

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Insight / Vacation Scheme (< 4 Weeks)

27th September 2018

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