Technical Support Assistant at ProspectSoft Ltd

Top Employer
Duration
Placement Year (10 Months+)
Region
Stokenchurch East Midlands
Review Date
Salary
£14,000 - £15,999
Roles
Customer Service

Connect with this company

ProspectSoft Ltd is a Top Employer

9.5/10

The Role
9.5
Organisation
10.0

Socialising

9.0

The Role

Role Description

First line software support

1. To what extent did you enjoy your work placement or internship?

I was challenged during my placement, but felt like I was learning valuable skills, so that certainly contributed to my enjoyment. The work was varied which kept my engaged.

10/10

2. To what extent did you feel valued by your colleagues?

I feel I have been valued by my colleagues as I have been asked to take care of work with the expectation that it would be done. I have also been explicitly told when my work was good, which fostered a good environment where I knew what work was going well so I could keep doing it in a way that was good to my colleagues.

10/10

3. To what extent were you given support and guidance by management/your supervisor(s)?

Over the course of the placement I had two formal sit downs with my managers, and they provided good insight into how I was doing and how I could improve. Outside of this however I received feedback in a casual setting that informed my performance as well.

10/10

4. How busy were you on a daily basis?

Business varied from month to month, with some months being incredibly busy and others being relaxed enough to allow for additional projects during the work day.

8/10

5. How much responsibility were you given during your placement?

I got a reasonable amount of responsibility, and as I was treated as a normal employee it allowed me to explore different aspects of the role, whether that was helping development or carrying out projects for our department.

9/10

6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

So far the skills I have learned have helped me in my day to day at home in terms of troubleshooting, and phone and e-mail etiquette

10/10

The Organisation

7. What was the general atmosphere in your office?

The general atmosphere is accepting and friendly, and if I ever needed help I didn’t feel bad asking. Everyone is generally friendly and the higher up staff respect those below them, which fosters a good feeling of trust within the departments.

10/10

8. How well organised was the overall work placement or internship set up?

The placement itself was well organized, though placements don’t do a special workload, instead simply doing the job their permanent colleagues do, which I feel is much more valuable an experience.

10/10

9. In terms of personal training and development, to what extent did the company or firm invest in you?

I was given general training at the start alongside the other placements, but then later on in the placement I was also offered the opportunity to take part in other training sessions, both directly related to my job and valuable skills that I can use elsewhere.

10/10

10. What were the perks on your work placement?

  • Financial Bonus
  • Company Parties/Events
  • Working from home
10/10

11. How appealing are future employment prospects within the organisation?

Many of the managers in the company started as placements a few years ago, so the possibility of moving up in the company from being a placement after I return from university is there, and depending on performance, very attainable.

10/10

Social

12. Was there a good social scene amongst any fellow placement students/colleagues?

The department I worked in had several social nights that I could take part in, such as bowling and dining out. There was also the chance for company wide events such as the Christmas party and Henley Regatta that allowed a more friendly atmosphere to get to know my colleagues.

9/10

13. What was the cost of living and socialising in the area you worked in?

Oxford itself was fairly pricey, but I was able to find a proportionally cheap flat when sharing with another placement. There was also the opportunity to live in High Wycombe, which is considerably cheaper.

8/10

14. What was the Nightlife like in the area you worked?

I didn’t personally go out so this isn’t relevant to me, but I believe that it was fine in the town centre, and cities nearby offered good options as well.

9/10

15. Were there many opportunities to get involved in activities outside of work?

There were a lot of opportunities such as the events mentioned in a previous question, and they were always open and inviting. At least 4 events a year were available on a company wide basis, and more within the departments. I was also again able to take part in a games night group after work with five other colleagues.

10/10