Customer Success Assistant at ProspectSoft Ltd

Top Employer
Placement Year (10 Months+)
Stokenchurch South East
Review Date
£14,000 - £15,999
Customer Service Recruitment Sales Customer Service Recruitment Sales

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ProspectSoft Ltd is a Top Employer


The Role



The Role

Role Description

At ProspectSoft, we have three different sales placement opportunities. These are placed across our New Business, Account Management and Customer Service teams. These roles all include direct communication with potential/existing clients and the management of the complete sales cycle, including onsite visits when required. You will be given a high level of responsibility for two of the most important functions in our business; making sales and customer service. You must be prepared to be thrown in at the deep end, be able to forge relationships with customers and team members, as well as being able to manage your own time effectively.

1. To what extent did you enjoy your work placement or internship?

I have thoroughly enjoyed my time within ProspectSoft. Working within the Customer success team has been a blast and working closely with the Service desk team there is always office shenanigans and fun things going on. The team have all been really friendly and a pleasure to spend the last 13 months with.


2. To what extent did you feel valued by your colleagues?

Working within a close-knit team I did feel valued by colleagues, as others were dependent on the information that I gained from our customers to resolve problems later down the timeline. Everyone contributed something different to the team and this is especially noticed when another team member is out of the office.


3. To what extent were you given support and guidance by management/your supervisor(s)?

Within the first month of being in the role we were expected to hold conversations and help our customers independently. Of course, there was the support available for when we needed it, yet learning to use initiative and problem solve have been two skills that I have improved drastically during my time within the company.


4. How busy were you on a daily basis?

Working in Customer services the work is constant, as there are so many areas that work opportunities can arise from. For me personally, I enjoy being busy and having multiple jobs on at the same time. Balancing a work-load is a great skill to have and this is something that the Customer service team instilled within me from the very start.


5. How much responsibility were you given during your placement?

I was selected to run the recruitment for the 2018/2019 Technical Placements. This meant reviewing CV’s and Cover letters as well as conducting telephone interviews. Having spoken with multiple friends who are also completing a Placement none could match the amount of responsibility ProspectSoft afforded me when managing the recruitment process.


6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

I chose ProspectSoft as way of improving my technical ability as I felt this was something that I was lacking, 13 months later and the technical skills I have learnt will benefit me indefinitely in future life. In recent months I have been getting to grasp with basic SQL requests and from where I started this is a monumental leap forward in my technical ability.


The Organisation

7. What was the general atmosphere in your office?

I have always found the atmosphere to be one of good fun! Working in an open plan office has meant that everyone is able to communicate easily between sections. Office jokes are common-place, and everyone gets on well. Being in a serviced office building means we also get to intermingle with people from other companies.


8. How well organised was the overall work placement or internship set up?

ProspectSoft have been running the Placement year for many years and this showed as the beginning month was well organised. My only slight concern was that the Customer Services department was a new department a month before we arrived and so the early months perhaps could have been a little better structured but that is to be expected.


9. In terms of personal training and development, to what extent did the company or firm invest in you?

The first month of us joining the company was purely training and learning based. This was a great way to become accustomed to the products that ProspectSoft sell and to build relationships within the company. I have also been taught basic SQL by the Service desk and have been able to additionally learn multiple areas of the business e.g. Projects


10. What were the perks on your work placement?

  • Financial Bonus
  • Company Parties/Events

11. How appealing are future employment prospects within the organisation?

Having seen first-hand the work that the DevOp’s team are continuously producing and then the customer reactions to those changes in the form of the Web UI, ProspectSoft looks to be a fantastic opportunity for both future, current and returning Placements. The expansion in both a national and international capacity in terms of sales looks inevitable.



12. Was there a good social scene amongst any fellow placement students/colleagues?

Having completed the first month of training together we all built good friendships and bonds early on. We have also gone to the pub together and a couple of nights out. With some of us living in Oxford and others living in Wycombe it did make it more difficult to organise, however.


13. What was the cost of living and socialising in the area you worked in?

Oxford is a beautiful City with lots going on but is renowned for being expensive to live in. With two universities located within the City there is always plenty going on and there are multiple locations to live within Oxford. I would recommend Cowley Road because it is the liveliest! However, if you want something a little quieter, then Headington is perfect.


14. What was the Nightlife like in the area you worked?

Oxford’s night life is good with multiple places to go out along with a vast number of bars, but you also have easy access to London. The Oxford Tube (the coach from Oxford to London) runs all night and is about £15 for an anytime day-return. Wycombe is also a good night-out too.


15. Were there many opportunities to get involved in activities outside of work?

During my Placement year I have participated in both football and Squash but there was also the option to do games night which most of the CSM/Service Desk team play. More importantly though, if there is something that you play that the company doesn’t do currently then there will be people willing to try it!