Account Manager Support Review

by Handelsbanken

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3.8/5
  • The Role
    4.3
  • The Company
    3.7
  • The Culture
    3.0

    The Role

  • 1. To what extent did you enjoy your work placement or internship?
  • I thoroughly enjoyed my internship and the work I was given. I was able to work on both the IB and Corporate sides of the bank which gave me a really good and balanced understanding of how the bank and financial industry works. The structure of the internship was great as I knew what to expect from a week so I could plan my time and complete the projects too.

    5/5

  • 2. To what extent did you feel valued by your colleagues?
  • My colleagues were extremely welcoming and always on hand for any questions I had. They found me work to do and guided me through any new processes I had to complete. I was then left to work independently which made my work feel important and necessary. My colleagues made an effort to understand what I wanted to achieve from the internship and helped me achieve those goals.

    4/5

  • 3. To what extent were you given support and guidance by management/your supervisor(s)?
  • I had a weekly meeting with my branch manager and mentor to assess my progress and ensure I was getting what I wanted out of each week. This made it easy for me to ask to spend more time in certain areas or to find out more about a different task which I had previously completed.

    5/5

  • 4. How busy were you on a daily basis?
  • Each week I had a specific area to focus on be that AMS, Corporate, Individual or training. As well as this, I had various projects to complete during my time. I had two branch projects to work on which were tailored to my interests as well as a branch management report.

    5/5

  • 5. How much responsibility were you given during your placement?
  • As time went on, I was given more responsibility on a daily basis. In the first few weeks, I shadowed colleagues and was guided through processes whilst being watched. Towards the end of the internship, I was able to complete tasks independently and left to my own devices which made me feel like my work truly mattered.

    4/5

  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
  • I have gained very valuable experience of working generally as well as specifically in financial services. I have developed my ability to prioritise and manage my time as well as to work independently and as part of a team. I have also improved my communication skills both with colleagues and with customers.

    5/5

    The Company

  • 7. What was the general atmosphere in your office?
  • The office had a good balance of chat and quiet. People were conversational but not overly so that you were unable to concentrate and work. Everyone is hard working and that was reflected in the atmosphere but it was by no means an unpleasant atmosphere to work in. I found the atmosphere to be as I expected from an office set up.

    4/5

  • 8. How well organised was the overall work placement or internship set up?
  • We received a structured programme at the start of the internship which outlined what we could expect from each week. We were also provided with a log book and glossary of terms which was useful for reflecting and development purposes. We had fortnightly conference calls with our mentor and 7 other interns so we could see how others were doing.

    4/5

  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?
  • My branch manager got to know my aims early on which helped us to structure my programme accordingly. People were always on hand for any questions or issues I had from how to use a stapler remover to how mortgage processes work. This made it easy for me to develop across the board.

    5/5

  • 10. What were the perks on your work placement?
  • Flexi Time

    Financial Bonus

    3/5

  • 11. How appealing are future employment prospects within the organisation?
  • We were given talks by an area manager and an old intern which showed us how we could progress within the organisation. The program on offer for graduates appeals and has good progress potential within Handelsbanken. We know what to expect from future contact with the bank and have a HR contact.

    4/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?
  • I did not see the other interns often but did see them at the reflection day and also when we met up to work on our group presentation. The branches are not all nearby which made social meetings rare but we stayed in contact using messaging services and at the reflection day.

    3/5

  • 13. What was the cost of living and socialising in the area you worked in?
  • I stayed at home so just commuted each day and it was not overly expensive. There was a range of food outlets nearby and they were all very affordable. The cost of living is more expensive than at Uni but that was to be expected rather than a surprise.

    4/5

  • 14. What was the Nightlife like in the area you worked?
  • n/a I didn't go out.

    3/5

  • 15. Were there many opportunities to get involved in activities outside of work?
  • There were 2 social opportunities during my Internship however I was unable to attend them due to prior commitments.

    3/5

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Details

Internship (1 Month+)

Business Operations, Banking, Customer Service, Financial Management

South East

August 2018


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