Customer Service Agent

by Golfbreaks.com

Rating

4.6/5
  • The Role
    4.8
  • The Company
    4.6
  • The Culture
    4.4

Role Description

Key Responsibilities:  - Managing existing golf break bookings – communicating with customers and suppliers when dealing with any amendments to booking details and offering new quotes for any changes.  - Providing an after sales service to clients by organising any ‘extras’.  - Dealing with customer feedback and any queries that arise prior to, or during their breaks.  - Working closely with the sales team to ensure high levels of customer service are maintained from the initial point of contact and throughout the entire booking process.

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • This placement year has been very worthwhile. I feel that being able to have the same duties and responsibilities as all the full timers, I felt valued in the company. All the colleagues are extremely welcoming from the first time I walked into the office.

    5/5
  • 2. To what extent did you feel valued by your colleagues?

    • As I was on the Customer Service Team for (Mid-Haul and European) I was able to do the same work as the full timers, they did not see me as a student they valued myself like a full timer working.

    5/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • The support system provided by all the managers and team leaders, was exactly what I expected and more, they always had an open door if you ever needed just a quick chat.

    5/5
  • 4. How busy were you on a daily basis?

    • Every day we worked on our own workflow - we always tried to ensure that our workflow was below 7. Some days were busier than others, this could be because it was a travel season (for instance; March, April and May.), this was due to the nature of the business.

    5/5
  • 5. How much responsibility were you given during your placement?

    • I was given the same amount of responsibility as all the European Customer Service Agents who worked at th company full time.

    5/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • I feel that I have learnt so many transferable skills will I can now use for future graduate jobs.

    5/5

    The Company

  • 7. What was the general atmosphere in your office?

    • The office atmosphere is a very young and vibrant. There was never a day where the office was silent. I really like the way the office is very opened planned, this meant that you had the opportunity to communicate with other employees.

    5/5
  • 8. How well organised was the overall work placement or internship set up?

    • As you probably know Golfbreaks.com placement scheme has been running for many years - I believe that they have really got to grips with the placement scheme and it is a clear to see that they work extremely hard to ensure that it works extremely well for all students. Which I can confirm that it has been a great year.

    5/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • First few months I was on the Mid-Haul Customer Service Team, there was then an opportunity to move into more of a sales role. This shows that every student gets the opportunity to change their role for a couple of months to see if there was another role in which they prefer to work as may in the future.

    4/5
  • 10. What were the perks on your work placement?

    • Flexi Time

    Subsidised Canteen

    Sports and Social Club

    Company Car

    Subsidised/Company Gym

    National Travel

    International Travel

    Financial Bonus

    Company Parties/Events

    Staff Sales/Staff Shop

    Above 25 days holiday

    Working from home

    Healthcare from home

    Healthcare/Dental

    Travel loan
    5/5
  • 11. How appealing are future employment prospects within the organisation?

    • After working for Golfbreaks.com for a year, there may be a chance that I would look into options for returning after I have finished my degree. I would definitely look into the different opportunities available around the business. I will do this by keeping in contact with my Line Manager and the HR Manager at Golfbreaks.com

    4/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • As the employees at Golfbreaks.com were definitely of the younger category, there were definitely lots of social activities available, either organised by Golfbreaks.com; for example; GONGS (awards night, and summer social.)

    5/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • As it is in Windsor I would say that the cost of socialising would have been quite high. But as I commuted to work, I would not be able to give you a accurate answer on the cost of living.

    3/5
  • 14. What was the Nightlife like in the area you worked?

    • There are lots of bars and clubs that are available to everyone, to be able to enjoy the night life in Windsor. They also have great connections to London and Reading.

    5/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • I know that the sales team had weekly football matches against each region of the sales department.

    5/5
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Details

Placement Year (10 Months+)

24th July 2018

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