Customer Service Rep Review

by Intel Corporation

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3.1/5
  • The Role
    3.1
  • The Company
    2.7
  • The Culture
    3.5

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • Intel is a great company to work for. Everyone is extremely kind and always ready to help. I was made very comfortable in my team from day 1. However, it is extremely dynamic and there is constant change. All the time.

    4/5
  • 2. To what extent did you feel valued by your colleagues?

    • The culture at Intel and particularly in BMG (Business Management Group) is like that of a family. Everyone is always willing to lend a helping hand and will make time for you whenever required.

    4/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • Having an On the Job coach is a great value add. Due to the constant change I have had 3 managers in my 12 months at Intel and having an OTJC has helped me to settle in well despite the change.

    4/5
  • 4. How busy were you on a daily basis?

    • My job role in Particular requires constant customer interaction and a lot of the times I (and everyone else in the team) felt we were maxed out. As the team is new and wasn't very structured in the beginning, we were extremely understaffed.

    2/5
  • 5. How much responsibility were you given during your placement?

    • I felt like I had enough responsibility and accountability. Wasn't ever treated as an 'intern' and am always treated like any other member of the team.

    4/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • Constant customer interaction has helped with my people skills. Overall I have developed as an individual, that being said I am not sure as to how much will be useful for my degree.

    3/5

    The Company

  • 7. What was the general atmosphere in your office?

    • Great atmosphere, everyone is very kind and always up for a chat

    4/5
  • 8. How well organised was the overall work placement or internship set up?

    • for my role in particular, it was not well organised at all. Due to organisational changes, we were 6 interns who ended up doing a different job to the one we were hired for. This was very demoralising. The lack of structure in the new role meant that we were often overworked.

    1/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • There have been several mandatory/optional training courses throughout the year!

    4/5
  • 10. What were the perks on your work placement?

    • Flexi Time

    Sports and Social Club

    Subsidised/Company Gym

    Financial Bonus
    3/5
  • 11. How appealing are future employment prospects within the organisation?

    • There are several opportunities to get hired back at Intel. They often hire interns back as graduates after University.

    4/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • As there are around 45 other placement students at Intel, the social scene has been extremely good and definitely one of the biggest perks of working at Intel.

    5/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • Swindon is not very expensive to live in. The average rent would be aropund £400/month

    4/5
  • 14. What was the Nightlife like in the area you worked?

    • Swindon is not the greatest place for a night out. There are only a handful pubs we would go out to.

    2/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • The Intel sports and social club is very active and there are many opportunities to get involved in recreational/competitive activities

    4/5
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Details

Placement (10 Months+)

South West

June 2018

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