Customer care intern at L'Oreal

Top Employer
Placement Year (10 Months+)
Hammersmith Central London and City
Review Date
£18,000 - £19,999
Business Analytics Consumer Products/FMCG Customer Service E-Business Legal/Law Manufacturing Marketing

Connect with this company

L'Oreal is a Top Employer


The Role



The Role

1. To what extent did you enjoy your work placement or internship?

I would say L'Oreal is a great company to work for. they look after their employees well and offer lots of perks and treats. obviously at times there is a lot of pressure and workload which can be hard, but you will never have a day where you are board!


2. To what extent did you feel valued by your colleagues?

you get weekly catch ups with your manager where they feed back on your progress and how you are feeling. teams are not afraid to nominate interns for 'hero/star of the month' hard work and skills are definetely noticed.


3. To what extent were you given support and guidance by management/your supervisor(s)?

L'Oreal is very much a company where they throw you into the deep end to learn on the job. however, people are always willing to help as long as you show the interest required.


4. How busy were you on a daily basis?

Extremely busy. sometime too busy. the better you are the more responsibilities and work you will receive. this can be good and bad.


5. How much responsibility were you given during your placement?

a lot of responsibility. but this only came once I proved that I can be trusted.


6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

time management and stress were big learning points! learnt how to manage them and keep composed. developed excel and customer management massively.
also a certain degree of management for myself as I taught the new interns coming into their 6 month roles


The Organisation

7. What was the general atmosphere in your office?

positive and relaxed where people are laughing and relaxed to speak to their colleagues, but at the end of every month when people are trying to meet targets you can feel some tension


8. How well organised was the overall work placement or internship set up?

once I got the job- very organised! lots of inductions and training... the application process however, far less organised.


9. In terms of personal training and development, to what extent did the company or firm invest in you?

they sent me on trips to Manchester a few times to understand the warehouse processes and meet the other side of the team and there were a few good soft skills sessions on handling feedback ect.


10. What were the perks on your work placement?

  • Flexi Time
  • Subsidised Canteen
  • Sports and Social Club
  • Company Car
  • Subsidised/Company Gym
  • National Travel
  • International Travel
  • Financial Bonus
  • Company Parties/Events
  • Staff Sales/Staff Shop
  • Above 25 days holiday
  • Working from home
  • Healthcare from home
  • Healthcare/Dental
  • Travel loan

11. How appealing are future employment prospects within the organisation?

The graduate scheme they provide sounds excellent and is something I am aiming to gain a place on.



12. Was there a good social scene amongst any fellow placement students/colleagues?

very. colleagues are always happy to go for drinks and there are quarterly celebrations of results.


13. What was the cost of living and socialising in the area you worked in?

Quite expensive for the salary you will be on to be honest. but this is London...


14. What was the Nightlife like in the area you worked?

Pretty good I would say!


15. Were there many opportunities to get involved in activities outside of work?

yes, there were charity events- I joined in on a cycle from Manchester to London and there are multiple other events you can get involved in.