Customer Service Representative Review

by Enterprise Mobility

Best Student Employer

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

5/5
  • The Role
    5.0
  • The Company
    5.0
  • The Culture
    5.0

    The Role

  • 1. To what extent did you enjoy your work placement or internship?
  • Very challenging at times but the reason I got the internship was to really challenge myself. Overall i really enjoyed the internship.

    5/5

  • 2. To what extent did you feel valued by your colleagues?
  • Surrounded by such a great team each member is valued and has a very important role within the team regardless of their position. I've made some life long friends from my time at Enterprise.

    5/5

  • 3. To what extent were you given support and guidance by management/your supervisor(s)?
  • I was given guidance by my area manager on my career trajectory and what i need to do to get there. I was suported by management throughout the internship in regards to training and my roster and so on.

    5/5

  • 4. How busy were you on a daily basis?
  • There were extremely business spells throughout each day where you would be run off your feet for hours but there would always be down time during the day after the intial rush was over. I worked in car rental in the airport during the summer months so i expected nothing less.

    5/5

  • 5. How much responsibility were you given during your placement?
  • There was times when i was left in charge of the office dealing with both customers and other staff members and I was in charge of ditributing the vehichles to customers.

    5/5

  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
  • I learnt organisational skills and time management skills which help with my course work and beyond and also i learned how to think on the spot and make quick but correct decisions regarding customers which will help in other jobs.

    5/5

    The Company

  • 7. What was the general atmosphere in your office?
  • It was a very fast paced office enviroment and you were always running around serving customers but between fun among the staff and customers the jokes never stopped which helped with the work load as it created a lighter atmosphere

    5/5

  • 8. How well organised was the overall work placement or internship set up?
  • Extremely well organised from the minute i started the interview process, down to the training i received at the start and throughout. The programme was very well designed and everyone throughout the company was aware of the stages of the internship.

    5/5

  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?
  • Whenever it was quiet in work mangement would take me aside for some additional training be it sales training, customer service training or showing me how to do certain tasks within the system. They invested a lot of time in me doing my phases of the internship programme.

    5/5

  • 10. What were the perks on your work placement?
  • Financial Bonus

    Company Parties/Events

    Staff Sales/Staff Shop

    5/5

  • 11. How appealing are future employment prospects within the organisation?
  • I got kept on part time when i went back to college after my summer internship and I have now been with the company for a year now. When i finish college my career trajectory will be towards an assistant manager. The company only promotes from within so career advancement is possible depending on how high you wish to go.

    5/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?
  • Yes we often went for team meals/drinks and other Interns night outs which were often paid for by management.

    5/5

  • 13. What was the cost of living and socialising in the area you worked in?
  • Very cheap for me because i lived nearby and didn't have many transport expenses and socialising was often paid for by management.

    5/5

  • 14. What was the Nightlife like in the area you worked?
  • The area i worked wasa around the airport but we would often go out on the town in the local town beside the airport which had many good bars and nightclubs to choose from.

    5/5

  • 15. Were there many opportunities to get involved in activities outside of work?
  • Yes lots of charity events outside of work or for the top salespeople of the month there were days out each month packed with activities.

    5/5

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Details

Internship (1 Month+)

International

May 2018


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