OEM Customer Support Engineering Placement at Cummins

Placement Year (10 Months+)
Darlington North East
Review Date
£20,000 - £21,999
Administration/Secretarial Customer Service Electronic and Electrical Engineering Engineering Information Technology Mechanical Engineering

Connect with this company


The Role



The Role

Role Description

Supporting OEM's by providing Customer support in any way possible. You must be willing to go the extra mile to reduce vehicle downtimes and keep the customer on the road.

1. To what extent did you enjoy your work placement or internship?

Cummins is a fantastic company with a broad range of opportunities for everyone, not just in engineering. The placement was challenging and enjoyable and I was involved in some important work that involved supporting large customers. Sometimes the work became repetitive but the travel opportunities that arise throughout the year made this worthwhile as it allowed me to go and meet various people from different companies while working on company projects. I would recommend the placement.


2. To what extent did you feel valued by your colleagues?

I felt valued by most of the colleagues in Cummins, 99% of the people who work there are more than happy to help you whenever you need support. The department I worked with were fantastic and I learned a lot from each of them.


3. To what extent were you given support and guidance by management/your supervisor(s)?

I was given plenty of support and the development program at Cummins is designed to help progress you in various ways. They were always on hand to help.


4. How busy were you on a daily basis?

The work load generally is quite busy. There are some days where your main tasks are completed but you can always find work to do whether its within your own department or helping colleagues from other areas.


5. How much responsibility were you given during your placement?

I was given plenty of responsibility and which generally increased once I showed that I was competent in my role. There is definitely a correlation between your work ethic and attitude and the amount that people rely on you to help them; its a sort of code that tells you how well you can do your job.


6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

The skills I developed in Cummins will definitely prepare me for my masters year as it has completely changed my attitude towards work. I believe that it has increased my graduate employability as I have more than enough to talk about when I start to apply for full time work. The various departments you can get involved in also helps you to understand what area of engineering you would like to go in, which helps you refine your search for jobs after graduation.


The Organisation

7. What was the general atmosphere in your office?

The office atmosphere is welcoming and you can walk upto a colleague for help at any time. It is a social but quiet environment that allows you to work with other people easily. The equipment provided is generally very good such as the laptop which I use daily. Some of the equipment such as monitors, keyboards and mice are outdated and could do with updating.


8. How well organised was the overall work placement or internship set up?

The placement was well organised by the HR department and communication between myself and my manager for my own development was good. It is upto you as person to take control of your own development and progress as far as you wish but the company lets you do this quite easily.


9. In terms of personal training and development, to what extent did the company or firm invest in you?

Other than my normal salary, the company is very good at funding travel arrangements for any work that needs to be done. I have not been involved in many training programs which would require further investment so I can't comment much more.


10. What were the perks on your work placement?

  • Flexi Time
  • Subsidised Canteen
  • Sports and Social Club
  • Subsidised/Company Gym
  • National Travel
  • International Travel
  • Financial Bonus
  • Company Parties/Events
  • Above 25 days holiday
  • Working from home
  • Healthcare/Dental

11. How appealing are future employment prospects within the organisation?

The future prospects are very appealing as there are so many doors and opportunities in the company not just within the UK but around the world too.



12. Was there a good social scene amongst any fellow placement students/colleagues?

The social scene with other students was quite good. We regularly arrange social events such as go karting, bowling, nights out to town just to name a few.


13. What was the cost of living and socialising in the area you worked in?

The cost of living varied from student to student. Most students Rented if they weren't from the area and the costs ranged from £300 a month upto £600 but there is something for everyones budget. A 2 bedroom house share cost me £340 per month.


14. What was the Nightlife like in the area you worked?

The nightlife was very average in the town itself but Newcastle isn't very far which is a very studentized area and a fun night out guaranteed.


15. Were there many opportunities to get involved in activities outside of work?

There were some activities to get involved in after work but most of the activities were down to yourself to organise. The students at Cummins had a facebook chat to communicate outside work hours if anybody wanted to go out.