Customer Service Placement Student at Knorr-Bremse

Placement Year (10 Months+)
Melksham South West
Review Date
£16,000 - £17,999
Customer Service


The Role



The Role

Role Description

Key Responsibilities
• Support managers in the transition process related to the integration of the UK sites including amalgamation of order books, integration of organisations/job roles/centralisation of tasks
• Support the development, implementation and maintenance of reporting methods to capture information required to support the department "standard" SLA and customer specific SLAs where they are different from the standard.
• Review working practices, SLA & process reporting and process maps, conducting root cause analysis, report findings and recommendations in clear, well written reports
• Support Account Delivery Managers and Service Delivery Managers

1. To what extent did you enjoy your work placement or internship?

I've really enjoyed my experience, it's been great to have started with a large Placement Student cohort (around 23) as there is always someone in the same boat. The company is great to work for, the benefits provided are generous (such as subsidized canteen and discounted therapy treatments e.g. massages) and being able to work on flexi-time and therefore choose when to start and finish is so useful when it comes to needing to go to a doctors appointment etc. as you don't have to take unpaid time off. The amount of support provided in my placement to ensure there is enough to do is great, there is a list of different people I can go to with any issue if I had them and everyone is very approachable.


2. To what extent did you feel valued by your colleagues?

Everyone in the organization is very friendly, including people you've never spoken to or don't have contact with in a work setting. Colleagues in my department were happy to give me tasks to do on slow days if I was running out of things to do. Everyone was happy for me to ask for help, for example finding something out on our computer system.


3. To what extent were you given support and guidance by management/your supervisor(s)?

I am lucky in my department to have someone who is designated for training new starters and as a result our training was thorough. In follow up meetings I suggested that I would like a bit more to do and to try and involve myself in other tasks and this was followed through and my list of various tasks that I was able to do keeps growing. As a result of various initiatives there were sometimes points where both my manager and trainer were away though, and so there were occasions where I was left unsure where to turn. However these experiences were not common and I was always able to find someone to help me.


4. How busy were you on a daily basis?

Although initially I did not have enough to do as a result of a miscommunication between departments, once this was communicated to my manager and trainer my work level picked up and I had lots of different tasks to do each week. Some weeks I am busier than others but I can always find something to do on a quieter day.


5. How much responsibility were you given during your placement?

Understandably as I work in Customer Services I was not given as much responsibility to begin with, but I do have contact with customers and my responsibility level continues to grow. I am trusted to carry out many organisational tasks within the company also. As my experience grows, so do the levels of responsibility given to me.


6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

I am studying English Language, which is not particularly related to my role, however the skills learnt here will assist me in the long run. It is great experience to have behind me and I believe that it will be invaluable to me down the line. I have learnt when I like about working in an organization as well as what my strengths are and this will make me more confident.


The Organisation

7. What was the general atmosphere in your office?

My office is quite relaxed, there's always a hum of conversation and everyone is approachable. Everyone works hard but it's not rigid and strict. The benefits of an open plan office are clear to see as people discuss job-related issues or even just their dinner while continuing to work. It is also easy to find people and to tell if they cannot be disturbed. You can look across to check if people are on the phone etc. There is also room for people to relax a bit when it's just one of those days, as often seems to happen to everyone at the same time!


8. How well organised was the overall work placement or internship set up?

The placement scheme in general is very well organised, there are lists of people to approach with issues. A group residential for the students was a great way to bond as well as to introduce us to KB as a company as well as useful teambuilding excercises etc. Although there may have been some variation in individual's experience, the scheme as a whole works very well.


9. In terms of personal training and development, to what extent did the company or firm invest in you?

Regular catch-ups with management meant I was able to develop new skills and learn about different business streams when I wanted to. The students attended a residential which was good.


10. What were the perks on your work placement?

  • Flexi Time
  • Subsidised Canteen
  • Sports and Social Club
  • Financial Bonus
  • Company Parties/Events
  • Healthcare/Dental

11. How appealing are future employment prospects within the organisation?

I would really like to return to working here after I finish my degree. It's a fantastic place to work, great people and benefits as well as I really like the factory/office set-up which means it is easy to go and ask people questions rather than just emailing them. I've found this invaluable to building relationships and has been important to my enjoyment of the placement.



12. Was there a good social scene amongst any fellow placement students/colleagues?

Our cohort of placement students are very close, we all sit together at lunch as well as doing things together out of work hours. It's great to have a group of people close to my age and in the same boat as me. Otherwise, I play badminton with people from work on Tuesday's which is a great way to get some exercise and to meet new people, as well as being involved in the KB Christmas Choir, another good way to meet people.


13. What was the cost of living and socialising in the area you worked in?

I live at home so the cost of living is low for me, although I can't comment on what it would cost to rent a flat or room. As it's quite a rural area it helps to live in one of the bigger towns around here in terms of socializing as the cost of taxis, trains etc back to my small town can be quite high after a night out.


14. What was the Nightlife like in the area you worked?

Although I have been spoilt by going to university in Birmingham, the nightlife here isn't bad. Bristol is probably the best.


15. Were there many opportunities to get involved in activities outside of work?

If you know where to look there is lots of things going on in this area, such as sports clubs, markets, marathons etc.