Sales is broken up into three roles, phone sakes, live chat and rebook calling. You are required as a sales consultant to not only convert the opportunity into booking, but to also make sure the client is satisfied in terms of needs and wants as this is what will maximise revenue for the company and you as an individual
1. To what extent did you enjoy your work placement or internship?
The overall placement was incredibly enjoyable, a focus on team based culture really makes coming to work every day a pleasure. The ability to take in numerous roles which were varied over a company with over 150 staff meant no two days were the same and was definitely added value to the CV.
2. To what extent did you feel valued by your colleagues?
As previously mentioned, the team culture is built on a foundation of everyone working towards one collaborative goal. This is particularly shown through MVP's where you can keep track of what is effectively an assist of a booking. You will receive great incentives and be treated to small things like meals and nights out in return for helping out fellow team members
3. To what extent were you given support and guidance by management/your supervisor(s)?
You will have numerous one on one interviews with line management throughout the year to really focus on a development plan that works for you. It is a role where you manage your own workflow but you will have continuous support and guidance from not only your colleagues and manager but other departments from around the company really allowing you to work in confidence and security as you know you can always ask when you need help
4. How busy were you on a daily basis?
It's a demand orientated job, so the beginning to around the end of October and from January onwards you will see huge increases in workflow. The best bit of advice would be to put yourself available to into other departments over winter as this is when it is quieter and so you can learn and develop new skills in a more relaxed environment whilst still maintaining a busy workflow.
5. How much responsibility were you given during your placement?
The job is all centrered around you and your ability. Dependent on this will depend on how much you have access to in terms of inflow. You are the main responsibility for every client you speak too, every supplier you confirm with and every department you liase with. The responsibility is all down to your preference and the higher you perform, there is no limit to what you can take on.
6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
My placement year was particularly beneficial die to the diversity I took on in numerous roles. I experienced life in IT, Marketing, Sales, Finance, Product and Customer Service as well as having the opportunity to conduct interviews and really get involved in all aspects of the business. I study economics, but the role and company as a whole is experiencing large, rapid growth and with the expansion to America and beyond meaning the capacity to enhance skills is huge.
7. What was the general atmosphere in your office?
The atmosphere in the business is one of the best cultures I've ever worked in. The amount of passion and commitment people show to what they do is really testament to what the company is trying to achieve. From the students to the directors, everyone is approachable and easy to talk too and when you hit targets you will be rewarded!
8. How well organised was the overall work placement or internship set up?
As a relatively new company, they are learning all the time and implementing new ways to try and maximise what you get out of the year. They are employing a student manager of whom will focus purely on the development and performance of all students and this will help organisation as it'll give the placement more structure. Over half the company are either students or past placement, so the ability to perform and come back afterwards is always a possibility.
9. In terms of personal training and development, to what extent did the company or firm invest in you?
The first two weeks of placement were spent doing intensive training, so much that they keep on placement students from the previous year to help embedded the new students in. They our continuously investing in time and opportunity to give students the best possible chance of succeeding and to get out of the year what they want to do. With the added bonus of a week long trip around 40 odd venues all expenses paid, shows they are serious about individual and company performance.
10. What were the perks on your work placement?
Staff Sales/Staff Shop
11. How appealing are future employment prospects within the organisation?
The structure is quite narrow and flat in terms of the levels of hierarchy, however they are addressing this. They are now breaking down departments based on skill and you can really make your way up the ladder and progress quite quickly. As mentioned previously, the amount if workers that have come from the placement scheme has shown the ability to do well, and with a CEO who is fully committed to the placement process then progression is a real possibility
12. Was there a good social scene amongst any fellow placement students/colleagues?
13. What was the cost of living and socialising in the area you worked in?
The cost of living in Windsor is higher than the majority of the the UK simply because of where it is located. Rent will usually be dependent on the amount of occupants, for example a four bed equates to around £500 per month excluding bills. If you add on the average cost of socialising (a pint is around (4-5 pounds) then it does add up. The best part of the job is there is no cap on what you can earn, so the better you perform the more money you will have!
14. What was the Nightlife like in the area you worked?
Windsor is a royalist town, there is no University so the nights out do reflect that. However, the selection of bars are really diverse and you are so near to reading or London that it doesn't really matter. Any place is what you make of it and with 20 students all in one place, plus the closeness of the actual working teams means you'll have a good night whatever you're wanting to do.
15. Were there many opportunities to get involved in activities outside of work?
The work ethic culture is all built around a work hard play hard attitude. You will have team nights out, you will have an awards ceremony in a posh hotel with free drinks and food. You will go on bonding trips which entail activities like banana boats and inflatable total Wipeout courses. Windsor isn't a huge place and most people live in the surrounding areas, so activities will be of the plenty and with so many sporting venues and leisure activities around, it is certainly worth getting involved.