Customer Operations Summer Intern at Centrica

Internship (1-4 Months)
Leeds Yorkshire and Humberside
Review Date
£14,000 - £15,999
Business Management Energy Financial Management


The Role



The Role

Role Description

I worked for British Gas smart metering as a field optimisation business readiness delivery lead.

1. To what extent did you enjoy your work placement or internship?

I enjoyed myself immensely and was pleasantly surprised by the amount of support I received. Overall everyone was friendly and provided us with the tools necessary to succeed and develop.


2. To what extent did you feel valued by your colleagues?

My team and colleagues were amazing, they were very friendly, always available for us to ask questions and keen for us to learn and participate.


3. To what extent were you given support and guidance by management/your supervisor(s)?

I received a lot of help from all around me. Everyone was friendly and enjoyed helping.


4. How busy were you on a daily basis?

I was very busy at times but that was because I was enjoying what I was doing and volunteered to take more on. Overall it was a very good balance.


5. How much responsibility were you given during your placement?

I was very lucky with my team. Despite my line manager not being situated in Leeds, she made the effort via telcos and emails, as well as visiting the office occasionally. My team couched me loads and made sure I always had someone to refer back to. This resulted in direct feedback from three people instead of just one which was very helpful.


6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

I believe many training will help me immensely in my future, especially things like the excel workshop (which I believe could easily be a full day as I learnt loads and there was still so much left to learn) and the project management skills I learnt which are applicable to my third year design project.


The Organisation

7. What was the general atmosphere in your office?

Leeds Canal Street was very open, inclusive, friendly, helpful and relaxed.


8. How well organised was the overall work placement or internship set up?

The organisation was really good. The only negative was the way the northern students were kind of separate from anyone down south and travelling could be quite time intensive. Maybe north based trainings could be organised or maybe an end of placement/mid placement social gathering. This would be relevant especially before the stream switching deadline. The finance interns were extremely helpful for me personally in deciding what to do next!


9. In terms of personal training and development, to what extent did the company or firm invest in you?

The company was amazing - not only was a half day excel based training organised, but also a presentation training which was so, so good! We also had a development day with team building exercises. The company encouraged people to branch out and meet other areas of the business. I was fortunate enough to participate and organise three outings, one to a gas terminal, one to a energy related social enterprise networking event and one to a power station.


10. What were the perks on your work placement?

  • Flexi Time
  • Subsidised Canteen
  • National Travel
  • Financial Bonus
  • Company Parties/Events

11. How appealing are future employment prospects within the organisation?

Very appealing indeed! I would love to work for this company. It has a broad range of opportunities, believes in the career development of its employees and promotes a positive environment.



12. Was there a good social scene amongst any fellow placement students/colleagues?

Definitely! Despite being based further away from the majority of students, the Leeds based students all lives together in Centrica paid accommodation. We organised social events such as walking in the ilkley moors.


13. What was the cost of living and socialising in the area you worked in?

Leeds is a very affordable place and the office canteen was cheap too! Accommodation was provided and paid for. Only the parking was an issue!


14. What was the Nightlife like in the area you worked?

Leeds has lots of possibilities for socialising.


15. Were there many opportunities to get involved in activities outside of work?

Yes, the office organised lots of volunteering opportunities which we participated in and had a lot of fun!