Service Desk Manager at Atos

Top Employer
Duration
Internship (1-4 Months)
Region
London Central London and City
Review Date
Salary
£20,000 - £21,999
Roles
Information Technology Logistics and Operations
Atos is a Top Employer

8.1/10

The Role
7.3
Organisation
9.2

Socialising

8.0

The Role

Role Description

• Supervised the level of service provided in the venue in comparison with the approved SLA (Service Level Agreement).
• Supervised the service desk team. When necessary, allocate skilled staff to the incident location to resolve reported incidents.
• Communicated all high severity incidents to the VT Manager and to the Service Desk Manager based in the Technology Operations Centre.
• Ensured that the Incident Management Policy as well as any relevant service desk policy and procedure are followed by all team members
• Ensured accuracy of the data stored in the ITSM (IT Service Management) tool.

1. To what extent did you enjoy your work placement or internship?

7/10

2. To what extent did you feel valued by your colleagues?

10/10

3. To what extent were you given support and guidance by management/your supervisor(s)?

8/10

4. How busy were you on a daily basis?

3/10

5. How much responsibility were you given during your placement?

7/10

6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

9/10

The Organisation

7. What was the general atmosphere in your office?

10/10

8. How well organised was the overall work placement or internship set up?

9/10

9. In terms of personal training and development, to what extent did the company or firm invest in you?

10/10

10. What were the perks on your work placement?

  • Flexi Time
  • Financial Bonus
  • Company Parties/Events
  • Healthcare from home
10/10

11. How appealing are future employment prospects within the organisation?

7/10

Social

12. Was there a good social scene amongst any fellow placement students/colleagues?

10/10

13. What was the cost of living and socialising in the area you worked in?

6/10

14. What was the Nightlife like in the area you worked?

8/10

15. Were there many opportunities to get involved in activities outside of work?

8/10