European Customer Service Agent at Golfbreaks.com

Duration
Placement Year (10 Months+)
Region
Windsor Greater London
Review Date
Salary
£14,000 - £15,999
Roles
Customer Service Leisure and Hospitality Management Consultancy Travel and Tourism

8.8/10

The Role
9.2
Organisation
8.8

Socialising

8.2

The Role

Role Description

Dealing with amendments, questions, complaints and any booking tasks past the point of sale. Liaising with clients and venues to ensure bookings go ahead without issue.

1. To what extent did you enjoy your work placement or internship?

Extremely enjoyable year, and hands-on experience doing the same job as full-timers in an fun and lively office environment.

10/10

2. To what extent did you feel valued by your colleagues?

With placement students making up a high percentage of the work force, the company welcomes students and I felt very valued.

10/10

3. To what extent were you given support and guidance by management/your supervisor(s)?

There is a great support system that caters for the fact that placement students are such a high percentage of the team

7/10

4. How busy were you on a daily basis?

There are very clear 'busy periods' through the year, due to the nature of the industry, however, the quieter periods provide excellent opportunities to explore other areas around the business rather than just the European Customer Service team I was a part of. Always busy in one way or another though!!

8/10

5. How much responsibility were you given during your placement?

We have no option but to have lots of responsibility due to the structure of the company with placement - what makes this such a great placement is the fact we have our own projects, our own clients, our own bookings that are entirely our responsibility.

10/10

6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

The skills that I have learnt and developed at Golfbreaks will stay with me for life now. The experience, and people at the company ensure this is the case for all!

10/10

The Organisation

7. What was the general atmosphere in your office?

When you first walk into the office, there is a clear buzz that is not just because of the contact centre set up - it is because of the lively atmosphere around the office. Being a contact centre, you have no choice but to talk to everyone also, which really helps with this!

10/10

8. How well organised was the overall work placement or internship set up?

It is so clear that the company has been doing placements for over 20 years, as the whole year is clearly planned and as a placement student you understand the general structure throughout the year

10/10

9. In terms of personal training and development, to what extent did the company or firm invest in you?

We have had training throughout the year in both product and system training. This has included a 4 day trip to the North of England with the company. For the majority of the year, our training is very much the same as the full time staff, who we do the same job as anyway.

5/10

10. What were the perks on your work placement?

  • Sports and Social Club
  • National Travel
  • Financial Bonus
  • Company Parties/Events
  • Staff Sales/Staff Shop
9/10

11. How appealing are future employment prospects within the organisation?

There are definitely options moving forward with the company, both in the department I have worked and around the business. It is a company that it is extremely good fun to work for, and there are development opportunities past a graduate role also. I will definitely keep in contact with many contacts at Golfbreaks, and future employment prospects are something that will definitely be considered.

10/10

Social

12. Was there a good social scene amongst any fellow placement students/colleagues?

The social scene is one of the main aspects that has made the year so enjoyable. With having such a large student base, as well as a generally young level of staff, there are constant social activities, both organised with the company and not. The company identify this as key to employee motivation and therefore invest accordingly in this.

10/10

13. What was the cost of living and socialising in the area you worked in?

The cost of living and socialising is high in the area.

5/10

14. What was the Nightlife like in the area you worked?

Considering the size of the area, the nightlife was very good. Windsor is not the largest town, however there are plenty of pubs, bars and clubs. There are also options to go out in nearby Reading and London. The people that we worked with also made the nights out so much better.

8/10

15. Were there many opportunities to get involved in activities outside of work?

There were lots of opportunities to get involved in activities outside of work, particularly sporting based. Monday and Tuesday nights have various football games arranged throughout the company, as well as organised fun runs and other activities.

10/10