Technical Support Consultant at ProspectSoft Ltd

Placement Year (10 Months+)
London Europe
Review Date
£14,000 - £15,999
Customer Service

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The Role



The Role

1. To what extent did you enjoy your work placement or internship?

Placement met my expectations and I was able to learn a lot during this time, I was also given opportunities to undertake work that was not necessarily within my job remit to give me more experience during my placement of other roles. An excellent environment to learn and make friends within.


2. To what extent did you feel valued by your colleagues?

I was always treated with respect and never made to be "the tea boy" so to speak, I undertake work for customers without any supervision although it is always stated that help is available should it be needed. I consider them to not just be colleagues but also good friends now.


3. To what extent were you given support and guidance by management/your supervisor(s)?

My supervisor was always available to answer questions I might have and guide me in the right direction during my work or with my personal projects, I could tell they had a vested interest in my development and did not see me as a role filler. Service desk could not what it is without them.


4. How busy were you on a daily basis?

There was never a period where there was nothing to do but there were opportunities to work on personal development throughout the year and shadow other members of staff as they visited customers on-site, as such I would rather it as moderately busy throughout with high periods thrown in to keep things interesting.


5. How much responsibility were you given during your placement?

I was provided with a lot of responsibility once I had proved I was trustworthy of earning it, completing projects for customers on their live environments meant I was given access to data that was business critical. ProspectSoft have great faith in their staff and it is well placed from my point of view.


6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

Without a doubt the business, personal, and technical skills developed on my placement will help me greatly on my future endeavors, when I joined ProspectSoft I had little knowledge of web design and a fear of talking on the phone to others. I now have a personal website and the fear of communication with others by phone is non-existent.


The Organisation

7. What was the general atmosphere in your office?

ProspectSoft is essentially one big family, there is no one in employment here that I would state I dislike. The atmosphere is jovial but one of hard work, looking around any department you can find people cooling down from a busy period to working flat out to meet customers’ needs and demands.


8. How well organised was the overall work placement or internship set up?

ProspectSoft have had their placement scheme in place for well over a decade and it shows, this isn't just an addition to ProspectSoft it is a core part of their company genetics. A lot of time and effort is put into planning, preparing, and getting placements ready for the work environment within ProspectSoft and beyond.


9. In terms of personal training and development, to what extent did the company or firm invest in you?

My manager put in a lot of effort to ensure that the skills I learned at ProspectSoft were not just ProspectSoft specific but also ones I had an interest in and he felt would be helpful to me in the future no matter where I went. I did not receive any formal training but informally was given a lot.


10. What were the perks on your work placement?

  • Company Parties/Events

11. How appealing are future employment prospects within the organisation?

ProspectSoft train their placements in the hopes that they will come back after graduation and fulfill an existing opening with the company, I have had numerous discussions about roles I would be interested in returning as and it has always been a possibility to move to another if I did not enjoy my current path.



12. Was there a good social scene amongst any fellow placement students/colleagues?

Colleagues, including placements, regularly having outings together taking part in a variety of different activities throughout the year including sporting events, nights out, board game nights, and more. There was always something to do if you were willing to engage and it was always possible to find people to join in with your events.


13. What was the cost of living and socialising in the area you worked in?

We chose to live in Oxford rather than nearby ProspectSoft's office in High Wycombe, so the costs were something we expected to be high. I would state that you can still do fun activities that don't cost but more realistically don't expect to live here, socialise, and save at the same time.


14. What was the Nightlife like in the area you worked?

Nightlife in High Wycombe where ProspectSoft is based isn't very good however living in Oxford is a short commute and has an excellent night life, though expensive as it is comparable to London in terms of drink prices. There is always events happening if you are interested however which is a huge plus.


15. Were there many opportunities to get involved in activities outside of work?

There was always things happening in Oxford, it is a great place to live.