Helpdesk Assistant at Lubrizol

Top Employer
Duration
Placement Year (10 Months+)
Region
Derby East Midlands
Review Date
Salary
£14,000 - £15,999
Roles
Computer Science Information Technology

Connect with this company

Lubrizol is a Top Employer

9.0/10

The Role
9.0
Organisation
8.8

Socialising

9.2

The Role

Role Description

Answering phone calls and responding to emails to solve users' problems or send the problem to the relevant team for a solution. Also users may walk up and report a problem.
All problems need to be ticketed then worked on.
Also, backup tapes need to be changed weekly, new computers/equipment set up and installed. Moving phones and computers when there is an office move. Setting up equipment for new employees etc.

1. To what extent did you enjoy your work placement or internship?

I really enjoyed my time with Lubrizol. It is a very friendly and supportive atmosphere to work in and has increased my knowledge and skills greatly.

10/10

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2. To what extent did you feel valued by your colleagues?

Very friendly atmosphere to work in. The IS staff are very friendly, welcoming etc. The colleagues abroad are also very friendly and i got to know them well.

9/10

3. To what extent were you given support and guidance by management/your supervisor(s)?

The supervisor was always on hand for any issues or questions. Plenty of training was given at the start of the year and this training continued throughout the year as systems and processes changed.

9/10

4. How busy were you on a daily basis?

Helpdesk is a very busy role but you will never be bored. It is a great challenge and very rewarding when you see how much work you are getting done and how many people you are helping.

8/10

5. How much responsibility were you given during your placement?

We were given a lot of responsibility for helpdesk. Also as the different teams worked with you more, if they felt you were capable and willing then they would ask you to take responsibility for other parts of the system.

8/10

6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

Lubrizol has given me many skills for my degree, but more importanly for future jobs and even my personal life.

10/10

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The Organisation

7. What was the general atmosphere in your office?

The staff were very friendly in the office and very supportive. They were always there if you needed help or even just a laugh so no day was ever dull

10/10

8. How well organised was the overall work placement or internship set up?

The inverview day was very well organised, i was told of the induction day many months before and this also ran very smoothly. When i got here it was also very good as there is a 2 week handover with the previous students and plenty of training is given.

10/10

9. In terms of personal training and development, to what extent did the company or firm invest in you?

I was given a lot of training and support. Also, I have had some training from Microsoft which greatly helped with the role.

10/10

10. What were the perks on your work placement?

  • Subsidised Canteen
  • Sports and Social Club
  • Financial Bonus
8/10

11. How appealing are future employment prospects within the organisation?

Although i would love to come back to work with Lubrizol in the IS department, from what I have seen the department already has enough staff so the requirement just isnt there at the moment.

6/10

Social

12. Was there a good social scene amongst any fellow placement students/colleagues?

The students all formed a group so regular invites were sent informing of nights out and activities planned.

10/10

13. What was the cost of living and socialising in the area you worked in?

Housing in Derby is quite cheap and easy to get so this shouldnt be a problem. There are a nice range of cheap student bars to more posh bars in the city centre.

9/10

14. What was the Nightlife like in the area you worked?

Derby has quite a good nightlife. There are some nice bars and a couple of good clubs to go to. It also is not far from Nottingham

8/10

15. Were there many opportunities to get involved in activities outside of work?

If you join the Sports and Social club then you regularly get emails about events from go-karting to mountain walking.

10/10

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