UK Service Center Integration Specialist at Atos

Top Employer
Placement Year (10 Months+)
Crewe North West
Review Date
£18,000 - £19,999
Business Management Customer Service Public Sector/Governmental
Atos is a Top Employer


The Role



The Role

Role Description

Integration of Service Desk Services (both Incremental and New Business) into UK Service Centres, or into offshore Service Centres for UK clients. The role is to support eg a new piece of technology. Durham, Crewe & Livingston are the three large Atos centres, so integration will probably be into there. Design & delivery are two main phases. Intern will read the solution, review, implement it, support go live. Solution document sold & signed off by the client. Will always be a PM running this. Will deliver into a team leader, stakeholder will be Service Manager and customer.

1. To what extent did you enjoy your work placement or internship?

I really enjoyed my time at Atos. The people I worked with were very friendly and I was able to build a professional and personal rapport with my colleagues. The 3 Day residential training was very beneficial and helped integrate us as an intern community. It made the fact I got placed in the wrong business area not really affect me as I got plenty of work and was able to develop really important transferable business skills.


2. To what extent did you feel valued by your colleagues?

I felt extremely values by my colleagues, I was treated with respect the whole way through and felt like any other member of staff. It really helped my integration within the team and comments in my latest 360 feedback said it felt like i'd been part of the team for more than 9 months which I guess is a testament to me but also the team's open nature allow me fit in.


3. To what extent were you given support and guidance by management/your supervisor(s)?

There was a period at the beginning when my mentor was extremely busy and I was not receiving much assistance but shortly after another member of the team assumed the responsibility and was there whenever I needed any help. Everyone else in the team also made themselves available to assist me when required. this didn't feel like special practice to cater for an intern as every member in the team offers their help when people need it.


4. How busy were you on a daily basis?

It differed but I guess that is what comes with doing project style work, as sometimes it was extremely busy and other days I did have some thumb twiddling time. All in all the balance was good as I was given plenty of projects to fill my week with and the odd day waiting for a response is tolerable as I was never really overworked but at no point did I feel bored.


5. How much responsibility were you given during your placement?

I was really surprised at the level of responsibility I was given during my internship, once I progressed through my induction I was given larger pieces of work and was leading them without assistance. Working with higher grade individuals and being able to manage myself and them in various scenarios and only reporting into management in line with what full-time staff do really showed the level of trust and responsibility given to interns here at Atos.


6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

I feel some of the skills I have picked up are specific to the role I was undertaking and will not really benefit me going forward however the number transferable skill I have picked up and developed with be a great asset not only in university but in any job I decide to do going forward. Learning which communication channels are best to use, writing formal documentation & communications, leading presentations and managing upwards are all valuable skills that I believe have become enhanced during my time at Atos. Being an outgoing individual with many out of work activities on during the week being on Placement has helped me become more organised and efficient in order to achieve a good work-life balance.


The Organisation

7. What was the general atmosphere in your office?

The atmosphere in my office was brilliant, we had a 13 strong team based between 2 locations. I was based in Crewe with the majority of the team. Everyone had a different personality but had the same attitude for work. Everyone was friends with everyone else and there was a lot of jokes shared along with assistance when people required help,


8. How well organised was the overall work placement or internship set up?

I thought the set up was poor in my own experience, I was told the job I applied for was never even available once I was halfway through the application process & was then sent the wrong job description for my interview. Despite this I prevailed and once I started at Atos I thought I was managed very well, I had 1-2-1's scheduled each month to discuss my progress with my manager and my workload was never too light or too heavy and I was constantly being challenged once any improvement was being notice by my manger. From speaking to other interns I know that their application process went very smooth and it seems my scenario was an anomaly.


9. In terms of personal training and development, to what extent did the company or firm invest in you?

I was sent on some mandatory QA training sessions at the start of the year but training after that it was non-existent, I feel this was because I expressed that if successful over the year that I would not want to be returning to the same business area so it would not have made sense for me to be sent on courses etc. Saying that I did receive a lot of on the job training and within my induction there was various training modules provided by the team. the scope for external training did exist but as aforementioned would not have been a fiscally responsible decision to train an asset in a guaranteed short-term.


10. What were the perks on your work placement?

  • Flexi Time
  • National Travel
  • Working from home
  • Healthcare/Dental

11. How appealing are future employment prospects within the organisation?

Future prospects seem very good within Atos, with the company having a good reputation for job mobility. The grad scheme seems well defined and the benefits package that Atos employees qualify for is in line with that of it's competitors. I am hoping to return to Atos in 2017 once I have graduated and am having the discussions with the relevant parties to arrange an interview for a job in my desire are for the business.



12. Was there a good social scene amongst any fellow placement students/colleagues?

The Intern community was quite small and we were dispersed across the country so aside from the residential QA training at the beginning there was really no centralized effort to allow the intern community to integrate. However from what I have seen the Graduate Community has a lot social events with numerous grads based at the same locations so I am looking forward to being able to get involved in more social events if I am lucky enough to rejoin on the Grad Scheme.


13. What was the cost of living and socialising in the area you worked in?


14. What was the Nightlife like in the area you worked?


15. Were there many opportunities to get involved in activities outside of work?