Customer Service Analyst at Cummins

Top Employer
Placement Year (10 Months+)
Daventry East Midlands
Review Date
£16,000 - £17,999
Business Analytics Customer Service Information Technology

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Cummins is a Top Employer


The Role



The Role

Role Description

Working under the guidance of the Senior Account Representative getting involved with all aspects of order management and customer interface with the Plant.

1. To what extent did you enjoy your work placement or internship?

I absolutely loved my placement, to the point that I did not actually want to leave. I felt it challenged me in the correct way in terms of the job I had to do and the daily challenges I had to face within my role and also built up my skills within the business environment as I have never worked in this environment before.


2. To what extent did you feel valued by your colleagues?

From my first day I felt everyone listened to the opinions that I had about particular things - from the job that I do to the way that we could run things differently. They thanked me for everything that I did for them and also ensured I was welcomed into the team straight away.


3. To what extent were you given support and guidance by management/your supervisor(s)?

Throughout my placement I was constantly supported by my supervisor and also the management - if I ever had any queries they were always happy to help and assist me if there was anything I was every unsure of. In my quarterly reviews I was always asked if there was anything extra I needed or any assistance with my workload.


4. How busy were you on a daily basis?

I was busy on a regular basis - with Monday, Wednesday and Friday being my busiest days. If there was ever a point where I was not as busy as what I usually am I would always make sure that I had something to do, whether this be filing or updating the help sheets I had created. I created a weekly to do list as well as a monthly and quarterly one which always helped me with keeping organised and to deadlines.


5. How much responsibility were you given during your placement?

Most of the reports that I ran on a daily basis are sent out to members of the leadership team within the company. Meaning that every report I ran had to be completed to a high quality and within a strict time restraint. I was also given my own project to take on which allowed me to put my own opinion out as well as showing how I complete projects in my own style.


6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

The skills I have learnt will assist me in everyday life - not only did having my placement here build up my confidence in myself, with telephone skills, talking in front of people and also my presentation skills, I have also learnt how to write emails in a professional manner, how to professionally greet people and also how a general business office works. I received training on many of the systems that are used which will help if I ever come across these systems again, as well as manual handling and such training like these.


The Organisation

7. What was the general atmosphere in your office?

The general atmosphere of the office was relaxed but hardworking - so everyone knew to get on with their work, but it was not strict like school where you are unable to work and talk. Everyone was very pleasant when walking through the office and everyone smiled or said hello - a lovely place to be and a lovely place to want to come to work.


8. How well organised was the overall work placement or internship set up?

I found the placement on Rate my Placement and applied - I was then emailed to say that I was successful and had to attend a placement assessment day, which was a brilliant experience. I was sent an itinerary of the day and also what to do when I arrived at the plant. When I was phoned to be told I had got the placement they were very quick at sending through everything that I needed to complete and also I kept in contact with my supervisor before I started which made me feel at ease when I had my first day.


9. In terms of personal training and development, to what extent did the company or firm invest in you?

I completed all of the training that my colleagues were put forward for, including OnBoarding which is usually a week long course, but this was shortened down to just one day to make sure that the placement students could complete this also. There was multiple pieces of training that I completed online as well as training in-house. This ranged from systems training to manual handling, to ensure that I could be the best at my job.


10. What were the perks on your work placement?

  • Flexi Time
  • Subsidised Canteen
  • Sports and Social Club
  • Subsidised/Company Gym
  • Company Parties/Events
  • Staff Sales/Staff Shop
  • Above 25 days holiday
  • Healthcare/Dental

11. How appealing are future employment prospects within the organisation?

I would be more than happy to return here for a job in the future, whether it be in the same department or learning something new. I also received a reference from my manager stating that he would be more than happy to recommend me for a permanent job in the future if ever a position arose.



12. Was there a good social scene amongst any fellow placement students/colleagues?

I could always guarantee if there was any work socials or just social nights out with my colleagues that we would always have a good laugh, whether it was just going for a meal, or going out out, it was always nice to spend time with my colleagues outside of work. There was a work social within my first week of joining my placement which enabled me to get to know everyone better, which was lovely.


13. What was the cost of living and socialising in the area you worked in?

I was lucky enough that the placement was only 15 minutes away from where my parents lived so I was able to live at home and did not need to pay for any rent or bills, just my petrol money to get to work. Again, in terms of the socialising scene it was so close to home and most of my colleagues lived near me, that it was easy just to drive there, get a lift from a family member or get a taxi.


14. What was the Nightlife like in the area you worked?

The nightlife was vibrant, it was very relaxed and everybody was always out for a laugh. Due to the fact that I live near here I will probably continue to take advantage of the nightlife as I do enjoy it so much - it will also give me the opportunity to see friends and catch up with old colleagues.


15. Were there many opportunities to get involved in activities outside of work?

Within work there was a Sports and Social Club which arranged activities for both members and also non-members to participate in. This ranged in day trips to cities, shopping, seeing a show, going to the races and even trips to theme parks. There was also such things as the departmental rounder's game where everyone in the department got to take part or even go down and watch - this was also something that happened fairly early in my placement which enabled me to get to know people from other departments.