Customer Support - On highway Placement Student at Cummins

Top Employer
Placement Year (10 Months+)
Darlington North East
Review Date
£16,000 - £17,999
Automotive Manufacturing Mechanical Engineering

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The Role



The Role

Role Description

Supporting the Bus Customer Support managers in various issues with resolutions. Looking through warranty parts.

1. To what extent did you enjoy your work placement or internship?

I enjoyed my placement year with Cummins very much. It will be a struggle to leave and go back to university


2. To what extent did you feel valued by your colleagues?

Working in a department of 7 people, I have grown close to them over the year. All the employees are always happy to help.


3. To what extent were you given support and guidance by management/your supervisor(s)?

The support provided by my supervisor and line manager has exceeded my expectations. Based on their support/knowledge and help I was able to grow so far as an engineer in the industry.


4. How busy were you on a daily basis?

Depending on the day, it can be very busy or more relaxing, leading in the end to a perfect balance.


5. How much responsibility were you given during your placement?

My supervisor and line manager have grown to trust me enough that I have became a valuable team member over the year.


6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

I believe that all the skills I have developed or honed, all the training I have attended will be invaluable for me in the years to come, including university or future career.


The Organisation

7. What was the general atmosphere in your office?

Being a placement student in customer support the atmosphere is always fun, as people need to unwind after a long and serious call with various customers.


8. How well organised was the overall work placement or internship set up?


9. In terms of personal training and development, to what extent did the company or firm invest in you?


10. What were the perks on your work placement?

  • Flexi Time
  • Subsidised Canteen
  • Sports and Social Club
  • Company Car
  • Subsidised/Company Gym
  • Company Parties/Events
  • Staff Sales/Staff Shop
  • Above 25 days holiday
  • Healthcare/Dental

11. How appealing are future employment prospects within the organisation?

Based on the feedback received till this point, it seems that if there are opportunities in the company once my university is finished , most of the people would want me back.



12. Was there a good social scene amongst any fellow placement students/colleagues?

I had a very good year socializing with the other placement students. As 10 of us lived in the same city as the plant, it was easy to organize social events.


13. What was the cost of living and socialising in the area you worked in?

Living in the north-east, accommodation and socializing are usually cheap.


14. What was the Nightlife like in the area you worked?

Darlington is not such a good nightlife for students.


15. Were there many opportunities to get involved in activities outside of work?

If you show the initiative there is always an activity that you can join outside of work. As students for Cummins, we are always pushed to help the community and help with events or activities.