Order Management Customer Service Analyst Review

by Cummins

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3.1/5
  • The Role
    3.8
  • The Company
    2.2
  • The Culture
    3.3

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • Even though I changed my role three times whilst on placement I really enjoyed my time here at Cummins. The work environment is relaxed and there are a lot of opportunities to improve and learn. Working in different people and teams has really helped me improve my communication skills and has changed my overall personality for the better.

    4/5
  • 2. To what extent did you feel valued by your colleagues?

    • 5/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • My manager had changed quite a few times so I cannot say that I got the best support , however my team members are very supportive and guided me whenever I struggled to understand a task or experienced any issues at work.

    3/5
  • 4. How busy were you on a daily basis?

    • Initially my work load was light and relaxed on a daily basis, in order to make my the most out of my placement I took the initiative to work in another department and broaden my skill set. This added to my work load but again it wasn't too bad as I enjoyed it.

    4/5
  • 5. How much responsibility were you given during your placement?

    • When I started my placement I was given the responsibility to manage the order management process. However over time I took the initiative to expand that role and also secured a role in Finance where I published credit reports on a monthly basis that were then sent out to senior level management.

    4/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • 5/5

    The Company

  • 7. What was the general atmosphere in your office?

    • Very diverse work culture, people from all around the globe. Overall, friendly work atmosphere.

    4/5
  • 8. How well organised was the overall work placement or internship set up?

    • It could have been better organised by the company as I got notified last minute that I secured a role within the company.

    3/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • Due to a late start in my placement I didnt receive as much training as the other students. However, I was given the opportunity to use the online training modules.

    2/5
  • 10. What were the perks on your work placement?

    • Flexi Time

    Sports and Social Club

    Healthcare/Dental
    2/5
  • 11. How appealing are future employment prospects within the organisation?

    • 1/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • 3/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • Company is based in Ramsgate, it is cheaper compared to London.

    3/5
  • 14. What was the Nightlife like in the area you worked?

    • Nightlife in Ramsgate is not good but night life Canterbury is amazing as it is a student town! Canterbury is just 2 stops train journey.

    4/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • Yes corporate responsibility, helping the community organizing events and alot more.

    4/5
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Details

Placement (10 Months+)

Banking, Business Management, Manufacturing, Marketing, Sales, Surveying, Voluntary

South East

June 2016

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