I was given a project to undertake which was based on Customer Satisfaction. For this, I remodelled the branch’s Exit Surveys to make them more relevant to our customers, which in turn helped staff to make continuous improvements. I also created a tracker for the Exit Surveys.
I assisted my line manager in creating simplified ways to keep track of the Business Wealth Opportunities within the branch and the leads that are to be sent from Premier to Private Banking.
Finally I critically addressed improvements that could be made to the branch, in terms of both aesthetics and staff and customer satisfaction. This included noting repairs that needed to be made and following them up to ensure they were done.
1. To what extent did you enjoy your work placement or internship?
I thoroughly enjoy my time in this placement. The atmosphere was great and gave me a real insight into Retail Banking. This placement really helped to change my preconceptions and was a highly valuable experience. Would definitely recommend it.
2. To what extent did you feel valued by your colleagues?
Everyone was welcoming right from the start. They really helped to settle me in and integrate me as one of the team. Made some really good friends that I hope I will in contact with!
3. To what extent were you given support and guidance by management/your supervisor(s)?
My manager was always available for a "quick 5minutes" which promptly turned into an hour's discussion. Always helped and offered me any guidance I needed and was always willing to assist me in learning about other aspects of the business outside retail banking.
4. How busy were you on a daily basis?
I think the branch is unique. How busy or bored you are depends entirely on that particular day. On occasions it can be short staffed so you have to man the frontline and for some reason there are a stampede of customers, other days it can be too quiet. I can say that I was never bored in my placement and had time to get my other projects done.
5. How much responsibility were you given during your placement?
I was given full responsibility over my project and over the various ad hoc tasks that I was set. Including documents and stats there were to be used in RBM and SSM meetings for the managers.
6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
I think this placement definitely increased my confidence significantly. It made me more assertive and less afraid to ask for assitance and to delegate when required. These are all skills that I can transfer to other areas of my life.
7. What was the general atmosphere in your office?
It was great. Everyone was really friendly. From the warm welcome in the mornings, to the Friday dance to say 'Happy Friday', there was never a dull moment. Everyone looked out for you and there was always someone to talk to if you had any queries.
8. How well organised was the overall work placement or internship set up?
It was well organised and the induction and the experience day were invaluable experiences. The community day was great and gave us the opportunity to explore some of the other projects that HSBC value.
9. In terms of personal training and development, to what extent did the company or firm invest in you?
HSBC really invest into their interns and have a buddy system that has been great. Their grad scheme provides staff with a months training as well.
10. What were the perks on your work placement?
Staff Sales/Staff Shop
11. How appealing are future employment prospects within the organisation?
Would love to work for this organisation in the future as it really ties in with my personality and core values.
12. Was there a good social scene amongst any fellow placement students/colleagues?
Regular socials were organised all this was done by the interns themselves.
13. What was the cost of living and socialising in the area you worked in?
In central london socialising can be expensive however the discounts the placement offered made things like going to the theatre much cheaper.
14. What was the Nightlife like in the area you worked?
In central london. You can't get bored.
15. Were there many opportunities to get involved in activities outside of work?