Register Your Interest - Project/Account Management Placement - 2023 Intake

Job Details

Project/Account Management Placement

As a Project Management Assistant or Account Management Assistant, you’ll be involved in all aspects of the business – ranging from Sales and Project Management, to Customer Service and Consultancy. You’ll be assisting either our Senior Account Manager or Premium Services Director and their assigned customer base, ensuring their success long-term and assisting them with strategic discussions and customer journey planning. Being at the forefront of our fast-paced Premium Services team, this role requires an ambitious, customer-focused individual, who has a drive for success; it will be down to you to be a Prospect Ambassador!

The key focus for these roles will be to grow and nurture customer relationships to guarantee customer retention. Whether it be managing a project, or consulting with customers during the Onboarding process, you’ll be constantly establishing new relationships and building customer rapport. You’ll also gain real insight and understanding into business processes through interacting with customers daily.

If you can listen to our customers to guide them to the right solution and help them overcome their business challenges, then you’re the person we are looking for!

Some of the things you’ll be doing:

• Project Management – Delivering software solutions is a core part of the business. In these roles, you’ll be playing a crucial part by scoping and documenting requirements to support customer and internal projects. Managing these tasks will require impeccable organisation skills to ensure you successfully manage and meet desired timescales and internal deadlines. Effectively liaising and co-ordinating with team members across departments, and most importantly, the customer, is crucial to ensure a successful outcome.
• Delivery of Consultancy Services – Partnering with our highly experienced Consultants, Trainers and Developers, you’ll be part of a team delivering real business benefit to our customers. Assist with both strategic & tactical reviews with customers ensuring all discussed items are logged and possible projects are tracked.
• Co-ordinating Resources – Having the right people doing the right work at the right time is a key part of delivering a successful and cost-effective project – right from project inception through each stage of the project to final handover.
• Working as a Team – Serve as a primary point of contact for either the Senior Account Manager or Premium Services Director. Work as part of the Premium Services team to help customers & support your colleagues.
• Building Customer Rapport – Each element of the role is strongly focused on communicating with our customer base. Having the ability to build relationships and trust with customers is a vital skill you’ll adopt.
• Customer Service – At ProspectSoft, we pride ourselves on exceptional customer service, and every member of staff contributes to this. This will involve providing timely answers and assistance in a professional and friendly manner that reflects the company's core values.
• Business Development – A key part of this role is to be able to identify business development opportunities that would add further value to the customer’s solution. You’ll help our customers get the most benefit out of the system.
• Software Demonstrations – As the year progresses, you’ll confidently demonstrate our software to customers. Understanding customer requirements is an essential part of delivering high quality, relevant demonstrations in a persuasive manner.

What you’ll need:

• Excellent time management & organisation skills
• Some experience in a previous customer-facing role
• Be highly organised & able to work independently
• Strong communication skills (verbal & written)
• Excellent IT systems knowledge (including email, Excel, Office etc.)
• Good technical acumen and willingness to learn
• Understanding of databases, SQL and APIs (not essential, but beneficial)
• Motivated by targets & deadlines
• Strong focus on delivering excellent customer service
• Strong attention to detail
• Enthusiastic approach & positive attitude at all times
• Ability to solve problems
• Completed a minimum of 2 years of your undergraduate degree but will not have graduated at the start of your placement

Why ProspectSoft?

• SMEs for the Win! – Providing you with an instant sense of belonging, working for ProspectSoft offers you a working environment like no other. Being able to build relationships and work closely with senior managers and Directors provides you with all the opportunities and skills that you need to fly high in the real world.
• Career Path – A placement with us will give you an excellent foundation knowledge and insight into the sector you’re working in and awareness of the working world. This will enable you to excel in your professional development, as well as enhance your employability skills.
• Personal Development – Managers and Directors at ProspectSoft want to ensure that you gain the most out of your placement. Throughout your year, you’ll be working alongside industry experts who’ll guide and support you along your placement journey. Plus, they’ll encourage you to work on other side projects to boost your CV, like passing online certifications!
• Real Responsibility – You don’t have to worry about being the placement that gets stuck doing the coffee run! Right from the get-go, you’re thrown into the deep end and given real responsibility, being treated and respected just like all the other permanent employees are. You’re given tasks that influence the business’ reputation, success and growth, and your skills are hugely valued and appreciated.
• Enhanced Employment Prospects – Undertaking a placement year means you’ll be given real responsibilities and opportunities that will be both challenging and exciting. From this exposure, you’ll develop transferable skills that you just wouldn’t acquire at university, so it’ll stand you in good stead upon graduation!
• Unique Atmosphere – The friendly, young and energetic atmosphere here at ProspectSoft is something we feel makes us unique! We’re a supportive company that treasures every single employee. We’re a sociable bunch too that know how to have a great time both in the office, and outside the walls of work! Our Social Committee ensures there’s plenty of events going on throughout the year to provide all sorts of perks for our lovely employees.
• Pizza Fridays – Who doesn’t love Pizza? The last Friday of every month combines food and learning! Bringing the whole company together, we learn about the exciting features our development team have been working on recently in the software, and simultaneously get to indulge in endless amounts of Domino’s pizza!
• Beer Friday – Every Friday, ProspectSoft finish work half an hour early, crack open the beer fridge and socialise! Employees can kick-start their Fridays, choosing a refreshing alcoholic or soft drink to sit back with, relax, and enjoy! We also love a good quiz!
• Departmental Socials – Each department often heads out for different socials after work. Whether it’s a curry night or getting involved in a sport such as trampolining or rock-climbing, every department loves to bring their teams together for a good laugh and sociable catch up! But socials don’t have to be set to individual departments; we like to mix! If the Dev team head out trampolining and the Marketing team fancy joining, then they’re always welcome – the more the merrier!
• Summer Events – ProspectSoft love to host a sunny BBQ, attend the Henley Royal Regatta, or organise afterwork drinks in the sunshine. Whatever they choose to do, ProspectSoft love a summer get together!
• Christmas Party – Every year, ProspectSoft host a Christmas party! The whole company gathers together for a night of celebrations…it’s a bash not to be missed!
• Placement Do’s – To welcome placements to ProspectSoft, the office head down to the local pub for a few drinks after their first day. It’s a great way for everyone to mingle and get to know each other! When the time comes to say goodbye, the company heads into Oxford for a leaving do, which involves plenty of food, drinks and dancing – it’s a great (and very emotional) send off!

About ProspectSoft

We're a UK-based Division of The Access Group, specialising in CRM & eCommerce, headed up by our original founder. We create, develop and deliver our SaaS platform, Prospect, to more than 5,000 SME users worldwide. Prospect is perfect for businesses who sell physical products from stock B2B. As the official “Stock Aware CRM”, Prospect offers native integration to leading accounting and inventory management systems like Sage 50, Unleashed and Xero.