Customer Support Summer Internship

by Bloomberg

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Job Details

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Deadline: 8th June 2022
Length: Placement (5-9 Months)
Roles: Customer Service
Location: Central London and City

Customer Support Summer Internship

What’s The Role?
Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support internship, which is a key part of our Technology Services & Solutions business.

As a future intern you have two critical focus areas: to provide exceptional customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues. You will provide login support and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work alongside our 500 strong international team, supporting our clients collectively in more than 18 languages.

Specific tasks can include; providing outstanding customer service to our clients via the internal ticketing system, phone call, e-mail or live chat. Identifying, investigating, and resolving customer issues using proprietary company software. Collaborating with your team on various department and global projects, analyzing sophisticated processes, and thinking of creative solutions.

Who you are:

You come to work with a purpose, understand what urgency means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.

What's in it for you?

This is an exciting internship for students seeking a unique experience. We will make sure that you are ready to provide exceptional customer service through our training program. You will also receive an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.
We will help you expand your skills and opportunities in this role through project involvements. Our Interns are involved in mentoring, quality control and idea generation. Successful interns will have the opportunity to be offered a permanent full time role in Bloomberg Customer Support at the end of the Internship.

You need to have:

  • Strong customer service skills including telephone etiquette and a professional demeanor
  • Excellent verbal and written communication skills in English and either Portuguese, French, Spanish, Italian, or German at a business fluency level
  • A demonstrated interest in finance and/or technology
  • Desire to develop skills and experience in customer service in a fast-moving FinTech environment
  • Willingness to learn new technologies and ability to retain information
  • Careful attention to detail, with an aptitude for working quickly and accurately
  • Multi-tasking and problem solving skills as well as an ability to work independently and as a member of a larger distributed team
  • An interest in progressing a career within Bloomberg

We’d love to see:

  • Curiosity to identify, research, and resolve customer technology, software and hardware issues
  • Awareness of data management, privacy and information security
  • Aptitude to work within highly connected and software-based systems
  • You will need to be:Currently enrolled in a university with a graduation date between December 2022 and May 2023
  • Available to work for the whole duration of 10 weeks from July to Sept 2022

If this sounds like you:

Apply! We will get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:
https://www.bloomberg.com/company/
Bloomberg is an equal opportunities employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Bloomberg

Born in 1981, Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems. Our customers around the world rely on us to deliver accurate, real-time business and market information that helps them make important financial decisions.

How to apply

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Applications may close before the deadline, so please apply early to avoid disappointment.

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