UK Customer Service and Business Strategy Internship

by American Express

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Job Details

19th November 2021
Internship (1-4 Months)
Business Management, Customer Service
South East

2022 UK Customer Service and Business Strategy Internship

Do you want to be part of a distributed team driving innovation? Do you want to be given responsibility from day one? Do you have experience in customer facing environments?

Working in Customer Service and Business Strategy means working at the heart of American Express’s global operations, which sits in our largest division, the Global Servicing Group (GSG) and Travel and Lifestyle Services (TLS). Employing 36,000 staff in 25 countries, no two projects or teams are the same.

Our service is an award-winning competitive differentiator and is at the heart of our company’s vision. Our passion for attracting and retaining leading talent is what makes us stand out and the reason we regularly win best workplace awards all over the world. The American Express 10-week Summer Internship Programme gives you the opportunity to work on meaningful projects and develop extraordinary leadership skills.

What you’ll do

Customer Service and Business Strategy (CSBS) Internship will offer you a view of end-to-end business operations management. Our interns are consultants and project managers, working with leaders to solve some of our most sophisticated business challenges. Our primary goal is to provide the world’s best customer experience every day. GSG focuses on how we deliver differentiated customer servicing, engaging our valued employees, driving revenue growth, and finding efficient ways of doing business.

Responsible for your own project over 10 weeks, your contributions will have a direct and impact through identifying process gaps and creating improvement strategies.

This is a scheme for the curious and open-minded. You could be working in any team across GSG or TLS which oversee our customer service, merchant relationships and all internal operations. Your work will be diverse; you could be working on employee motivation, capabilities product management, process engineering, strategy or customer experience, among a broad range of other possibilities. We are looking for adaptable great teammates who enjoy fast-paced work across a variety of operational functions.

Our Summer Internship Programme is the main pipeline into our full-time CSBS Graduate Programme, a two-year program designed to attract and develop diverse talent to be the future leaders of our organisation.

Our offer

We value our interns – you bring a new point of view to our business; in return for your time, we will commit to supporting your development, and giving you the business exposure, access to senior leaders, freedom, tools and encouragement you need to drive innovation. We will give you ownership of your project, alongside which you will participate in an engaging programme of events:

  • Welcome to American Express through an induction day and training sessions throughout your internship
  • Meaningful projects which have real business impact
  • Regular Speaker Series with senior leaders across different business areas
  • Social and networking events with other interns across the business
  • Structured performance management process, personal and professional development support and regular feedback

About American Express

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way.

Join #TeamAmex and let’s lead the way together.

How to apply

To apply for this role and to find out more, please click on the apply button below.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.

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