Business Support Coordinator Placement
by Panasonic
Job Details
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Business Support Coordinator Placement
Specifically this role is covering all day-to day support for the B2B on-line system used by our Dealers and Regional Sales Managers .
Within this role it will enable the successful applicant to gain a general understanding across different parts of the business coming into contact with Sales, Marketing & Finance. It requires strong numeracy and IT literacy but first-class communication skills (written & verbal) are essential as the role involves contact with staff at all levels across both Panasonic and our network of retailers
First Line support Business to Business System (Dealer online ordering and information System)
- Day-to-day B2B system support for dealers and Area Sales Managers
- Create Passwords & user-profiles for new dealers
- Monitor price changes and model descriptions to ensure the data on the system is constantly accurate and up to date
- Co-ordinate clear communication of Marketing activities to the retailers
First line Support for Direct Sales Accounts
- Over 130 accounts
- Stock allocation
- Service returns
- Dealer queries
- Produce specific communication documents ie., SOA, Stock Comps
Run daily checks on orders placed not via B2B (Order Acknowledgment)
- Run daily report for Audit check and update checking sheet
Support for the Business Support Analyst
- User acceptance testing and checking of new functionality
- Creating supporting documentation for dealers and staff
Dealer Locator
- Removal and adding of accounts
- Updating accounts details
Master Data Support (Models)
- Produce weekly new model setup reports and distribute to Product Mangers
- Check price has been set up for both GBP and Euro customers
- Check models that are for exclusive and setup
- Check which materials have NET pricing
- Change model descriptions
- Check price change forms (MPA)
Business Support duties
- Handle day to day queries from both internal and external contacts.
- Trouble shooting
- AFO report writing (business reports)
- SAP testing of new processes
Rebate - Campaign Claims
- Setup marketing schemes
- Carry out validation checks
- Communicate with retailers as necessary
- Monitor budgets
Online marketing schemes
- Create Stock Compensation forms and the master data
- Create notification to Area Sales Managers
- Create notifications to Dealers
DAP (Display Allowance Plans) Process
- B2B setup in GBP and EUR
- Update communication sheet for Planning
Experience, Knowledge and skills:
- Ability to communicate well to all levels of the organisation.
- Strong logical-thinking / critical-thinking skills combined with being well organised.
- Attention to detail
- Strong numeric skills linked with excel knowledge.
- Must be able to work as part of a team but must be able to work on own initiative some of the time.
- An awareness of the impact a support department can have on critical commercial issues.
- Must be able to remain calm and work well under pressure.
- Good time management skills
Working environment
- Office-based (open-plan office)
- Multi-cultural environment
- Able to work from home (if required)
Person Specification:
Must be detailed, accurate and focused on providing the best possible service for both internal and external customers
- Business related degree desirable
- Competent IT skills
- Ability to communicate well at all levels, both written and verbal
- Strong logical-thinking / critical-thinking skills combined with the ability to prioritise tasks
- Good time management and time keeping
- Confident to approach people of all levels
- Team player with personal initiative
About Panasonic
Panasonic is a multinational, fast-moving electronics company with thousands of employees worldwide. Our main focus is improving the everyday lives of customers through our products. Founded 100 years ago in 1918, we are always moving forward to reflect society’s demands, so therefore need forward thinking individuals that will bring personality and positivity to the roles advertised. With many different departments within the company, Panasonic can offer you a variety of new opportunities to learn a diverse range of knowledge and skills. Our products range from our 4K TVs, Lumix Cameras, and Beauty care products, to the products in our expanding B2B organisation, including broadcast equipment, projectors, security cameras, and our signature Toughbook laptops and devices.
How to apply
To apply for this role please email your CV and cover letter to Industrial.placement@panasonic.co.uk, and include PANA 003 in the subject line.
The deadline has expired
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