Customer Experience Placement

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Customer Experience Placement

In this role, you will be a key part of the Deliver Customer Services Team based at the Leeds One Campus. This role will involve translating data and trends into valuable insights and action plans, aimed at improving our Customer Experience. You will have the opportunity to identify process efficiencies to ensure delivery of our products right first time, on time. Through new and innovative ideas, you will help the business further understand the needs of our Customers.

Key areas of responsibility:

• Support the Customer Services Team by sharing metrics and driving a continuous improvement agenda.
• Assist in the creation of an exceptional Customer Experience across all touchpoints, by identifying gaps in in the process and driving improvement activities to close them.
• Support order automation projects & promote self-service adoption through J&J Customer Connect and other digital platforms.
• Work to ensure optimized interaction between J&J and our Customers by helping to implement processes which will improve the customer journey.
• Support the analytics and organisation of Customer data to help predict future needs. Collect, track and analyze customer feedback to suggest improvements internally.

Skills required:

• Positive mindset and winning spirit
• Excellent communication skills, both verbal and written
• A self-motivated, committed team player
• Strong decision-making ability
• Analytical skills and good attention to detail
• Problem-solving aptitude

Education & Experience Required:

• Studying for a business related degree
• Proficient in Microsoft packages
• Positively support LEAN, 6S, process excellence / improvements.
• Customer focused & goal orientated
• Takes personal responsibility for decisions and delivering results
• Willingness to travel, and attend meetings as required.

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About Johnson & Johnson

Imagine your next breakthrough in health. In tech. In your passion. Now imagine the impact of that breakthrough multiplied by the billion people whose lives are positively impacted by Johnson & Johnson innovations.

We are the world’s most broadly-based global healthcare business, with more than 275 companies spanning across 60 countries. Each company is different and together they touch all aspects of human health, from consumer health to pharmaceuticals and medical devices. All connected by purpose.

This is where your knowledge and passion can change the trajectory of human health.

How to apply

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