Front Office Assistant Placement
by World First
Job Details
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Front Office Administrator Placement
The Front Office Assistant role represents a fun and challenging opportunity to co-ordinate and support the daily activities of a busy, rapidly growing Sales and Dealing team across both our Corporate Online and Ecommerce client verticals.
The role would suit a dynamic, numerate and detail-oriented placement/sandwich year undergraduate looking to take on tasks and responsibilities with a broad remit to assist the smooth running of all our client-facing activities, providing the successful candidate with a wide range of experience within a young, forward-thinking company during a very exciting new phase of its journey. Our mission is to provide clients with the world’s best platform for international trade and we aim to achieve that by helping them move their money across borders and currencies faster, easier and cheaper than before.
What you’ll do:
- Handling the full spectrum of pre- and post-trade and payment requests from corporate and ecommerce clients. This includes but is not limited to trade management and support (FX swaps, etc.), credit notifications, beneficiary creation and validation, and exotic currency trades.
- General administrative tasks, such as answering overflow telephone calls from clients or other departments, managing spreadsheets and analysing Salesforce reports.
- Assisting in the processing of expenses and the full end-to-end management of client gifting.
- Contributing to the organisation and successful execution of client and team events, on top of and arranging corporate travel on behalf of team members.
- Managing the group mailboxes for multiple front office team, acting as the first line of resolution for simple enquiries and escalating complex enquiries to the relevant team member.
- Preparing and distributing statements to clients on request.
- Routing newly registered clients to their assigned account manager at the point that they complete registration, helping to smooth the client journey.
- Booking ad-hoc trades for clients according to their instructions using WorldFirst’s proprietary systems and bank platforms.
- Taking ownership of any change requests submitted by the team, tracking and updating the status of these until resolved.
- Troubleshooting and answering questions from clients using our online platform, WorldFirst Online, and our new product, the World Account.
Who you are:
- A real can-do attitude, with exceptional attention to detail and numeracy.
- A customer service driven mind-set
- Ability to multi-task and prioritise effectively
- Great communication skills
- Experience using the full MS Office suite, including Outlook and Excel, specifically.
- Some interest or experience in financial markets, FX, payments, technology and/or the ecommerce sector would be very beneficial!
About WorldFirst
WorldFirst is an innovative global payment platform, helping businesses and people prosper by making the movement of money around the world faster, easier, safer and cheaper. Dedicated to driving pioneering technology, our growth is driven by our product development and international expansion, enabling us to power the next generation of global businesses.
Since our inception in 2004, we have been setting a new standard for the foreign exchange market and have transferred more than $70bn to date. Our diverse team of 650 specialist individuals span across 8 global offices, helping over 250,000 customers worldwide receive outstanding product offerings alongside dedicated award-winning customer service
Our mission to build the world’s best financial services platform for international commerce accelerated upon joining the Ant Financial Services Group. Ant supports over 1.2 billion customers and is dedicated to using technological infrastructure to provide inclusive financial services to individuals as well as small and micro businesses. Together, we believe financial services should be simple and we share Ant’s vision of "bringing the world equal opportunities”. Becoming an Ant Financial company allows us to leverage one of the largest global commerce ecosystems with a platform for long-term growth across our key markets.
How to apply
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The deadline has expired
We still have opportunities just like this one ready for you to apply.