Client Relations Administrator Placement

by World First

4.2/5

Job Details

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Deadline: 26th February 2020
Salary: £22,000
Length: Placement (10 Months+)
Roles: Commercial Banking, Customer Service, Financial Management, Sales
Location: London

Client Relations Administrator Placement

The role represents a great opportunity to join an exciting business and to support the Client Relations team. The Client Relations team look after all our clients from the initial contact to getting them fully on-boarded and ready to start trading with us. Reporting to your Client Relations Team Lead, this role will focus mainly on resolving post-trade activity; such as carrying out additional due diligence checks on clients, investigating and resolving often complex payment and compliance queries and updating clients’ accounts. A fundamental part of this role lies in identifying opportunities to improve internal processes, as well as owning solutions to lead to long-term benefits for customers, the business and the team.

This is a fantastic opportunity for an individual who is on a four-year sandwich course ideally in business management or another relevant business discipline that has a keen interest in business, compliance or financial services.

What you’ll do:

  • Manage a busy mailbox where correspondence is sent to you from clients and internal teams. You will work closely with other departments to ensure all requests are actioned in a timely manner.
  • interacting with clients on the phone and via email to help resolve their enquiries regarding the service, with a large focus on problem solving. This can include requesting anti-money laundering documents, business invoices and resolving payment queries to ensure a smooth and timely customer journey.
  • Updating clients’ accounts with their personal information, documents and other details
  • Identify areas to improve operational efficiency, specifically around changing processes or identifying knowledge gaps for the team.
  • Documenting internal process and best practice in readiness for future team audits.

Who you are:

  • Extremely organised and a keen eye for detail
  • Enthusiastic and ‘Can do’ attitude to work
  • Excellent multi-tasker; ability to prioritise and work under pressure
  • Strong work ethic, and a tenacity to solve problems
  • Ability to input large volumes of data through our in-house system.
  • Ability to use your initiative to see tasks through to completion, either by working independently or as part of a team
  • Articulate; excellent verbal and written communication
  • Ideally have experience in an administrative role and / or excellent knowledge of Outlook
  • Good knowledge of Word, PowerPoint and Excel

About WorldFirst

WorldFirst is an innovative global payment platform, helping businesses and people prosper by making the movement of money around the world faster, easier, safer and cheaper. Dedicated to driving pioneering technology, our growth is driven by our product development and international expansion, enabling us to power the next generation of global businesses.

Since our inception in 2004, we have been setting a new standard for the foreign exchange market and have transferred more than $70bn to date. Our diverse team of 650 specialist individuals span across 8 global offices, helping over 250,000 customers worldwide receive outstanding product offerings alongside dedicated award-winning customer service

Our mission to build the world’s best financial services platform for international commerce accelerated upon joining the Ant Financial Services Group. Ant supports over 1.2 billion customers and is dedicated to using technological infrastructure to provide inclusive financial services to individuals as well as small and micro businesses. Together, we believe financial services should be simple and we share Ant’s vision of "bringing the world equal opportunities”. Becoming an Ant Financial company allows us to leverage one of the largest global commerce ecosystems with a platform for long-term growth across our key markets.

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