Customer Service Assistant Placement
by Golfbreaks.com
Job Details
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Customer Service Assistant Assistant Placement
We pride ourselves on the service that we provide to our clients and are currently much higher than industry standard with a 99% customer satisfaction rate. This position is central to achieving these high standards. In joining an established and dedicated customer service team, you will be directly involved in all functions of the department and will be expected to proactively support the increase in standards of customer service at all times.
Key Responsibilities:
- Managing existing golf break bookings – communicating with customers and suppliers when dealing with any amendments to booking details and offering new quotes for any changes.
- Full Omni channel communication with clients such as inbound and outbound calls, email, live chat and cases.
- Providing an after sales service to clients by organising any ‘extras.
- Dealing with customer feedback and any queries that arise prior to, or during their breaks.
- Working closely with the sales team and suppliers to ensure high levels of customer service are maintained from the initial point of contact and throughout the entire booking process.
- Supporting with the administration of bookings.
You will be expected to deal with queries confidently and efficiently, you should adopt a proactive attitude to the role and be able to use your initiative to solve any arising issues. Managing customer expectations is key and should be your main objective in dealing with any customer queries.
About Golfbreaks.com
Golfbreaks.com, one of the world’s largest and longest established golf travel companies, was formed in 1998 by Chief Executive, Andrew Stanley, and now organises golf breaks, holidays and tournament experiences for over 230,000 golfers annually at over 2,500 resorts and golf courses in the UK, Europe and Worldwide.
With over 20 years’ experience and an expert team that is passionate about golf and travel, the company is known for delivering outstanding choice, value and service, with the reassurance and security of booking with a fully bonded travel company (both ABTA and ATOL in the UK). In post-trip surveys 99% of customers indicated they would rebook with Golfbreaks.com, as authenticated by Reevoo.
How to apply
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The deadline has expired
We still have opportunities just like this one ready for you to apply.