Business Applications Assistant Placement

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Business Applications Assistant Placement

As a Business Applications Assistant, you will play an essential role in the Salesforce Team supporting internal Golfbreaks employees. The team is responsible for analysing, designing, building and enhancing the business application programme.

On your placement, you will gain exposure to all areas of the business as you provide first line support, deliver end-user training and promote platform adoption. A candidate best suited for this role would be able to demonstrate excellent customer service skills and a methodical approach to problem solving. Working in a dynamic, fast-paced environment, where no one day is the same, a tenacious attitude and eagerness to learn will be a big advantage.

As a global company, Salesforce encourage individuals to become certified. This role presents a unique opportunity to leave your placement year with an industry-recognised Salesforce accreditation (ADM201), which will not only showcase your achievements as a Business Applications Assistant, but also be a great advantage as a graduate to prospective employers. Throughout your time at Golfbreaks, you will be provided with formal and internal training, which will complement the time you are also given during the working week for independent learning. This, together with exposure to all areas of the business, will give you a solid and comprehensive background to enter the job market post-graduation.

Key Responsibilities:

• Monitoring and responding to requests across the UK, Scandinavian and US offices, using our Salesforce Case Management system
• Ensuring that all requests are accurately logged
• Setting up and maintaining users
• Helping preserve data integrity across our integrated systems
• Assisting with ongoing project tasks, including minor Salesforce deployments and testing
• Understanding the business ecosystem as a whole
• Fostering excellent relationships with individuals in the company to facilitate collaboration
• Creating and maintaining Salesforce-related documentation
• Communicating with our suppliers to support our integrated booking system (KaptioTravel), telephony (NewVoiceMedia), electronic signature (DocuSign) and document management (Conga) applications
• Nurturing personal development
• Provide comprehensive metrics for the business using reports and dashboards

About Golfbreaks.com

Golfbreaks.com, one of the world’s largest and longest established golf travel companies, was formed in 1998 by Chief Executive, Andrew Stanley, and now organises golf breaks, holidays and tournament experiences for over 230,000 golfers annually at over 2,500 resorts and golf courses in the UK, Europe and Worldwide.

With over 20 years’ experience and an expert team that is passionate about golf and travel, the company is known for delivering outstanding choice, value and service, with the reassurance and security of booking with a fully bonded travel company (both ABTA and ATOL in the UK). In post-trip surveys 99% of customers indicated they would rebook with Golfbreaks.com, as authenticated by Reevoo.

How to apply

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