Business Support Coordinator Placement

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Business Support Coordinator Placement

Job Reference: PANA 003
To Start: July 2020 for 12 months

The Sales Support and Online Systems Support Department is an office based role, this position reports directly to the Business Support Analyst. Our team is responsible for supporting, maintaining, and development of the systems used by both internal and external users. The key role would be the first line contact for the B2B (Business to Business) system.

Role Purpose:

Specifically, this role is covering all day-to-day support for the B2B online system, but also provides the opportunity to work in developing and enhancing the systems, this includes the Direct online shops, Partner shops and the Staff shops. Within this role it will enable the successful applicant to gain a general understanding across different parts of the business coming into contact with Sales, Marketing & Finance. It requires strong numeracy and IT literacy, but first-class communication skills (written & verbal) are essential as the role involves contact with staff at all levels across both Panasonic and our network of retailers.

Outline of Responsibilities:

First line support for the Business to Business system

• Day-to-day B2B system support for dealers and Area Sales Managers
• Create Passwords & user-profiles for new dealers
• Monitor price changes and model descriptions to ensure the data on the system is constantly accurate and up to date
• Co-ordinate clear communication of Marketing activities to the retailers

Dealer/Customer Communication – Online Marketing Update

• Working with Marketing Product Managers for updates of product information
• Producing a Monthly Newsletter for publishing on the online shops

Pro-active maintenance of sales promotion schemes to ensure quick payment of schemes

• Setup marketing schemes
• Carry out validation checks
• Communicate with retailers as necessary
• Monitor budgets
• Stock Compensation create and Pay

E-Commerce

• Maintain & Monitor the pricing and stocks for all our online shops
  • Liaising with our Marketing Departments to get the information required
• Ensuring Promotional content is made available and uploaded onto the various shops in a timely manner
• Checking all images and specification sheets are shown correctly on all online shops

Dealer Locator

• Add and Maintain new dealers on the Consumer Direct shop

Support for the BSA

• User acceptance testing and checking of new functionality
• Creating supporting documentation for retailers & internal users

Person Specification:

Must be detailed, accurate and focused on providing the best possible service for both internal and external customers

• Business-related degree desirable
• Competent IT skills
• Ability to communicate well at all levels, both written and verbal
• Strong logical-thinking / critical-thinking skills combined with the ability to prioritise tasks
• Good time management and time keeping
• Confident to approach people of all levels
• Team player with personal initiative

Company Benefits:

• Employee discounted Panasonic products
• 25 days holiday per annum, plus UK Bank Holidays
• Performance-based bonus (up to 15% of annual salary)
• Development and training opportunities available
• Free parking on site
• Company pension scheme
• Company-funded private medical insurance and life assurance
• A range of other benefits to select
• Health & Well-being events
• Subsidised restaurants on site, and subsidised gym memberships
• Free Shuttle Bus to Town Centre & local Train Station

About Panasonic

Panasonic is a multinational, fast-moving electronics company with thousands of employees worldwide. Our main focus is improving the everyday lives of customers through our products. Founded 100 years ago in 1918, we are always moving forward to reflect society’s demands, so therefore need forward thinking individuals that will bring personality and positivity to the roles advertised. With many different departments within the company, Panasonic can offer you a variety of new opportunities to learn a diverse range of knowledge and skills.

How to apply

Please send your CV with a Covering letter (with subject: PANA 003) to:

HR Business Partner & Recruiter Sara King, Panasonic UK, Maxis 2, Western Road, Bracknell, Berkshire, RG12 1RT

Tel: 01344 853078.

Or alternatively email them to: industrial.placement@panasonic.co.uk

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