Customer Engagement Placement

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Customer Engagement Placement

The VWFS Customer Engagement team works with some of the most recognisable automotive brands in the UK - Volkswagen, Audi, SEAT, ŠKODA, Volkswagen Commercial Vehicles, Porsche, Bentley and Lamborghini to deliver communications and digital platforms which add value to both our customers and our business.

Reporting to the Customer Engagement Manager, you will have responsibility for initiatives across the whole customer journey, from the development of new content, and optimisation of websites to CRM campaigns and lead management systems. With a focus on delivery you will be exposed to stakeholders across the business and external agencies giving you a wide range of experience.

About the role

• Responsible for all customer facing content across digital media channels, including considering creation, placement, Search Engine Optimisation and internal Content Management Systems
• Create and evaluate engaging reports to determine the success of activities and where improvements can be made
• Project manage and deliver key initiatives which you will design, build and set live
• Engage with internal and external stakeholders to deliver quarterly updates of retailer facing renewal software
• Work closely with the wider Customer Engagement team to further understand customer behaviours, motivations and expectations throughout the customer journey
• Possess and develop knowledge of digital advancements and emerging technology and share with the wider team

About you

• Studying towards a Marketing related degree desirable
• Credible and confident to be able to communicate at all levels across the business
• Proactive approach to tasks and ability to take own initiative
• A passion for customer centricity
• Not afraid to challenge and question – a curious nature
• Effective management of stakeholders and supplier relationships
• Creative approach to problem solving
• Strong literacy and written communication skills essential
• Ability to manage multiple projects simultaneously and deliver to deadlines
• Effective management of stakeholders and supplier relationships

What you’ll get:

(apart from a wealth of experience for the future…)

• Earn whilst you learn and receive a competitive salary of £17,500 per annum plus discretionary bonus and access to company pension scheme
• A fun and sociable workplace to start your career
• Participate in Lifeskills workshops, designed specifically for our Undergraduates
• Access to a discounted loan car scheme which means driving 2 brand new vehicles during your placement (a great way to make your mates jealous when you visit them at Uni)
• Chance to make a difference in the local community with various volunteering opportunities
• Onsite wellbeing centre – think lunchtime massages, onsite HIIT classes and health check-ups

About Volkswagen Financial Services

Here at VWFS, we provide finance and insurance services to customers across the entire Volkswagen Group in the United Kingdom. The Group includes some of the world’s most iconic automotive brands, like: Audi, SEAT, Skoda, Volkswagen, Bentley, Lamborghini, Porsche, Bugatti, Ducati, Scania and MAN.

Please be aware that we are only accepting one application per candidate so do take the time to make sure that this is the opportunity you feel passionate about applying for.

How to apply

To apply for this role and to find out more, please click on the apply button.